Bartender
4 weeks ago
JOB SCOPE:
Dynamic bartender will be responsible for preparation and service of quality beverages for customers, cashiering functions, and general inventory control, and bar/storage area cleanliness. Role will have assigned shifts in multiple outlets within the hotel.
JOB FUNCTIONS:
Supplying Tasks (30%)
* Requisition of supplies to maintain par stock
* Stock up the shelves, coolers, and counter area for the service period
* Ensure proper storage of all service items
* Replenish all service items: paper items, general supplies, beverage, food and stewarding supplies
* Ensure that soda and beer service is constantly replenished during shift
* Report to the manager on duty any equipment shortage or problems
* Load and unload dishwasher with glassware, maintain dishwasher cleanliness
* Fill the ice bins
* Retrieve food from kitchen when needed
* Label and date all bar items (juices, syrups, fruit, open wines, etc.)
* Maintain a clean and organized workspace to ensure that others can locate resources or products as needed
Service Tasks (45%)
* Greet patrons proactively and with a smile
* Maintain knowledge of food and beverage offerings in order to make appropriate recommendations
* Prepare quality, made-to-order cocktails and other beverages
* Ensure area is maintained - equipment and service are to have inviting, welcoming facility
* Clean and reset bar tables for service
* Rotate floor shifts amongst all bar team members, step in as support for other team members when needed
* Break down and set up bar area with all bar supplies according to opening and closing checklists
* Prepare mise-en-place daily, each in accordance to the recipes and the direction provided
* Ensure sufficient mise-en-place of station for a successful shift
* Ensure proper food and beverage presentation by following set standards at all times
* Workstation must be maintained clean at all times
* Ensure sanitary measures are complied with at all times during preparation of all items
* Take orders from the guests at the bar and record them on checks
* Prepare all beverage and food orders for guests
* Maintain bar area, to be wiped down and cleaned
* Follows health, safety and sanitation guidelines for all products
* Prepares recipe batches according to house specs
* Communicate any 86'd items to managers and servers
* Clean all glassware
* Bus tables, as needed
* Adhere to Unscripted/Hyatt serving standards and policies
* Other duties as assigned by Supervisor
Banking Tasks (20%)
* Pick up cash bank at the beginning of every shift, acquire change from accounting as needed
* Ring up the checks and post all checks in MICROS
* Account for any promotional, spill, void, or comp items in the POS system; manage waste
* Verifies guest room numbers before closing the checks and before the guest leaves
* Verifies mode of payment and receives clearance on credit card purchases before closing the check
* Prepare and close the bill (check) for guests
* Close bar and run appropriate reports
* Balance cash receipts at the end of shift and prepare the recap sheets
* Drop off cash bank at the end of each shift at the safety box by the front office
Training (5%)
* Assists with new employee training by positively reinforcing successful performance and coaching as needed
* Attends training sessions, staff meetings, or other meetings as scheduled
QUALIFICATIONS:
Essential:
* Passion for hospitality
* Professional bartending skills (craft cocktail knowledge, ingredient preparation)
* Food and beverage operations knowledge
* Exceptional customer service and teamwork skills
* Knowledge of classic and modern mixed drinks, garnishes and glassware
* Knowledge about alcohol beverages
* Knowledge of computerized register, preferably MICROS, and terminal
* A positive and pleasant personality, patience
* Fluent in English
* Ability to compute basic math functions; blind drop on drawer required
Knowledge, Skills, and Abilities:
* LANGUAGE SKILLS : Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors
* Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism
Physical Abilities
* Able to lift, push, pull, and carry in excess of 50 pounds
* Able to stand for a long period of time
* Able to go up and down stairs regularly
Self-Efficacy
* Maintains calm exterior presence during periods of high volume or unusual events to maintain a clean and comfortable guest environment
* Ability to understand and carry out oral and/or written instructions and request clarification where needed
* Anticipates customer and outlet needs by constantly evaluating environment and customers for clues
* Maintains regular and consistent attendance and punctuality
Group Process & Team Building
* Ability to develop and maintain effective working relationships with others
* Strong interpersonal skills
* Communicates information to Supervisor so that the team can respond as necessary to create a welcoming guest environment
Service Orientation
* Provides quality beverages and food products consistently for all customers by adhering to all recipe standards
* Fluency in English
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