Bartender

1 month ago

Durham, United States HYATT Hotels Full time
Summary:
JOB SCOPE:

Dynamic bartender will be responsible for preparation and service of quality beverages for customers, cashiering functions, and general inventory control, and bar/storage area cleanliness. Role will have assigned shifts in multiple outlets within the hotel.

JOB FUNCTIONS:

Supplying Tasks (30%)

•Requisition of supplies to maintain par stock

•Stock up the shelves, coolers, and counter area for the service period

•Ensure proper storage of all service items

•Replenish all service items: paper items, general supplies, beverage, food and stewarding supplies

•Ensure that soda and beer service is constantly replenished during shift

•Report to the manager on duty any equipment shortage or problems

•Load and unload dishwasher with glassware, maintain dishwasher cleanliness

•Fill the ice bins

•Retrieve food from kitchen when needed

•Label and date all bar items (juices, syrups, fruit, open wines, etc.)

•Maintain a clean and organized workspace to ensure that others can locate resources or products as needed

Service Tasks (45%)

•Greet patrons proactively and with a smile

•Maintain knowledge of food and beverage offerings in order to make appropriate recommendations

•Prepare quality, made-to-order cocktails and other beverages

•Ensure area is maintained - equipment and service are to have inviting, welcoming facility

•Clean and reset bar tables for service

•Rotate floor shifts amongst all bar team members, step in as support for other team members when needed

•Break down and set up bar area with all bar supplies according to opening and closing checklists

•Prepare mise-en-place daily, each in accordance to the recipes and the direction provided

•Ensure sufficient mise-en-place of station for a successful shift

•Ensure proper food and beverage presentation by following set standards at all times

•Workstation must be maintained clean at all times

•Ensure sanitary measures are complied with at all times during preparation of all items

•Take orders from the guests at the bar and record them on checks

•Prepare all beverage and food orders for guests

•Maintain bar area, to be wiped down and cleaned

•Follows health, safety and sanitation guidelines for all products

•Prepares recipe batches according to house specs

•Communicate any 86'd items to managers and servers

•Clean all glassware

•Bus tables, as needed

•Adhere to Unscripted/Hyatt serving standards and policies

•Other duties as assigned by Supervisor

Banking Tasks (20%)

•Pick up cash bank at the beginning of every shift, acquire change from accounting as needed

•Ring up the checks and post all checks in MICROS

•Account for any promotional, spill, void, or comp items in the POS system; manage waste

•Verifies guest room numbers before closing the checks and before the guest leaves

•Verifies mode of payment and receives clearance on credit card purchases before closing the check

•Prepare and close the bill (check) for guests

•Close bar and run appropriate reports

•Balance cash receipts at the end of shift and prepare the recap sheets

•Drop off cash bank at the end of each shift at the safety box by the front office

Training (5%)

•Assists with new employee training by positively reinforcing successful performance and coaching as needed

•Attends training sessions, staff meetings, or other meetings as scheduled

Qualifications:
QUALIFICATIONS:

Essential:

•Passion for hospitality

•Professional bartending skills (craft cocktail knowledge, ingredient preparation)

•Food and beverage operations knowledge

•Exceptional customer service and teamwork skills

•Knowledge of classic and modern mixed drinks, garnishes and glassware

•Knowledge about alcohol beverages

•Knowledge of computerized register, preferably MICROS, and terminal

•A positive and pleasant personality, patience

•Fluent in English

•Ability to compute basic math functions; blind drop on drawer required

Knowledge, Skills, and Abilities:

•LANGUAGE SKILLS : Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors

•Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism

Physical Abilities

•Able to lift, push, pull, and carry in excess of 50 pounds

•Able to stand for a long period of time

•Able to go up and down stairs regularly

Self-Efficacy

•Maintains calm exterior presence during periods of high volume or unusual events to maintain a clean and comfortable guest environment

•Ability to understand and carry out oral and/or written instructions and request clarification where needed

•Anticipates customer and outlet needs by constantly evaluating environment and customers for clues

•Maintains regular and consistent attendance and punctuality

Group Process & Team Building

•Ability to develop and maintain effective working relationships with others

•Strong interpersonal skills

•Communicates information to Supervisor so that the team can respond as necessary to create a welcoming guest environment

Service Orientation

•Provides quality beverages and food products consistently for all customers by adhering to all recipe standards

•Fluency in English

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