Bilingual Client Service Manager

3 weeks ago

Dallas, United States MGA Homecare Full time
Company Description

At MGA Homecare, we strive to provide inclusive and comprehensive healthcare services to our patients and their families. For over a decade, we have been offering Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services in the home and community-based settings. In 2022, we expanded our services to include MGA Behavior Therapy, which offers Applied Behavior Analysis (ABA) and early behavior intervention for pediatric patients with autism spectrum disorder (ASD) and other developmental disabilities.

Our mission is to ensure that our patients and their families receive the highest quality of clinical care with compassion and integrity at the forefront of our services. We strive to provide individualized attention and support to every home, making the lives of our patients and their families easier. MGA Homecare is proud to serve the states of Arizona, Colorado, North Carolina, Tennessee, Texas, and Washington, and we are committed to being a resource for all patients and their families regardless of their background, ethnicity, or identity.

Job Description

The Client Services Manager is responsible for developing and managing relationships with assigned clients and field staff to more quickly resolve challenges and address concerns. This role oversees all non-clinical aspects of the provision of care that includes the utilization of authorized hours, the vetting of potential candidates, and the management of communication between clients, field staff, and office personnel. The core focus of the position is to ensure client satisfaction and increase client retention. This position reports directly to the Director of Operations.

Duties and Responsibilities
  • Demonstrates a working knowledge of private duty nursing services and the deficits/diagnosis/vocabulary associated with those services.
  • Collects and documents Referral information for nursing services.
  • Communicates the referral needs during staffing meetings to engage services for the client. Follows through with problem-solving barriers to services being initiated.
  • Troubleshoots authorization and client family needs in order to determine feasibility and financial responsibility regarding nursing services.
  • Coordinates admission prior to therapy evaluation with the client's caregiver. Completes required consent paperwork to initiate services in an accurate and timely manner.
  • Demonstrates an understanding of who to collaborate with regarding family dynamic concerns from the clinician or the client receiving services. With the goal of maintaining a positive work environment for staff and clients.
  • Coordination of services with external providers and support for families attempting to access services in addition to those provided by MGA Homecare.
  • Establishes effective communication & utilizes critical thinking and problem-solving skills to serve as the primary point of contact for all non-clinical issues or questions between clients, field staff and office personnel.
  • Builds strong relationships with clients/families by being highly knowledgeable regarding individual staffing needs and clinician preferences/expectations to ensure appropriate staff placement.
  • Sets proper and realistic expectations with clients regarding MGA's service capabilities.
  • Appropriately logs all non-clinical client & field staff complaints in accordance with MGA policy.
  • Collaborates with recruiting team to address long and short-term staffing needs by communicating client-specific requests.
  • Demonstrates working knowledge of payer source requirements, including an understanding of Medicaid, MGA-specific software systems, internal processes, policies and procedures.
  • Communicates and escalates all client and field staff issues to management in accordance with MGA Policy.
  • Participates in the on-call rotation for after-hours service issues.
  • Effectively supports and executes the mission, ethics, and goals of the company.
  • Represents MGA and themselves in a positive and professional manner.
  • Completes work within the designated time.
  • Demonstrates a high level of honesty, integrity and accountability.
  • Adheres to all company policies and procedures outlined in Employee Handbook, Employee Agreement, and/or communicated from management.

Qualifications
  • Bilingual Required (Spanish, English)
  • Bachelor's Degree preferred
  • 2+ years' experience in customer service role
  • 1+ years' experience in management position preferred
  • Reliable means of transportation and flexibility to travel
  • Current state driver's license and automobile insurance.
  • Must demonstrate ability to meet deadlines
  • Strong communication skills required

Additional Information

Benefits are available to eligible employees on the first of the month after 30 days of employment and include:
  • Health, Dental & Vision Coverage
  • Health Savings Accounts (HSA)
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • 401(k) retirement plan
  • Paid Time Off (PTO)
  • Company Paid Holidays
  • 100% Company Paid Life Insurance
  • Critical Illness/Accident Insurance
  • Hospital Indemnity Insurance
  • Identity Protection Plan
  • Legal Care Plan

All your information will be kept confidential according to EEO guide.

#IND123-TX

  • Bilingual Client Service Manager

    2 weeks ago

    Dallas, United States MGA Homecare Full time

    Job DescriptionJob DescriptionCompany DescriptionAt MGA Homecare, we strive to provide inclusive and comprehensive healthcare services to our patients and their families. For over a decade, we have been offering Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services in the home and community-based...

  • Bilingual Client Service Manager

    3 weeks ago

    Dallas, United States MGA Homecare Full time

    Company DescriptionAt MGA Homecare, we strive to provide inclusive and comprehensive healthcare services to our patients and their families. For over a decade, we have been offering Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services in the home and community-based settings. In 2022, we expanded...

  • Client Services Representative

    3 weeks ago

    Dallas, United States TBK Bank Full time

    Join Triumph!At Triumph, a member of the Triumph Financial portfolio of brands, we believe the strength of our commitment is reflected in product innovation and the strategic partnerships we've established. That's why we look for team members who work hard to make a difference in their workplace and community. Our goal is to make long-term improvements in...

  • Bilingual Case Manager

    1 week ago

    Dallas, United States ONE ELITE STAFFING Full time

    Job Description Job Description Title: Bilingual Case Manager Location: Dallas, TX 75215 Pay: $20.00/Hr. CONTRACT Schedule: 8am-5pm - Monday-Friday. ONE Elite Staffing has partnered with City of Dallas and is seeking a Bilingual Case Manager. BILINGUAL CASE MANAGER Essential Functions: Perform assessments on all applicants for programs eligibility. Provide...

  • Client Services Representative

    5 days ago

    Dallas, United States ExecuSource Full time

    Client Services Representative - BilingualLocation: Irving, TXPay: $20 per hourSchedule: 8am to 5pm, M-F (8am to 6pm on two Mondays per month)Our client is one of the 3 largest of its kind in the world! An international powerhouse, our client has been in business for nearly 50 years with locations like New York, Chicago, Beverly Hills, London, Hong Kong, and...

  • Bilingual Optician Manager

    2 weeks ago

    Dallas, United States Elan Partners Full time

    Title: Bilingual Optician ManagerDirect Hire OpportunityNo SponsorshipOnsite, DallasOur client stands at the forefront of eye care services, especially catering to underserved communities. With a dedication to not just meeting but exceeding patient expectations, we prioritize quality care over sales, focusing on the well-being and satisfaction of our...

  • Bilingual Optician Manager

    2 weeks ago

    Dallas, United States Elan Partners Full time

    Title: Bilingual Optician ManagerDirect Hire OpportunityNo SponsorshipOnsite, DallasOur client stands at the forefront of eye care services, especially catering to underserved communities. With a dedication to not just meeting but exceeding patient expectations, we prioritize quality care over sales, focusing on the well-being and satisfaction of our...

  • Optician Manager

    2 days ago

    Dallas, United States Elan Partners Full time

    Title: Optician Manager (Bilingual)Direct Hire OpportunityNo SponsorshipOnsite, DallasOur client stands at the forefront of eye care services, especially catering to underserved communities. With a dedication to not just meeting but exceeding patient expectations, we prioritize quality care over sales, focusing on the well-being and satisfaction of our...

  • Optician Manager

    6 days ago

    Dallas, United States Elan Partners Full time

    Title: Optician Manager (Bilingual)Direct Hire OpportunityNo SponsorshipOnsite, DallasOur client stands at the forefront of eye care services, especially catering to underserved communities. With a dedication to not just meeting but exceeding patient expectations, we prioritize quality care over sales, focusing on the well-being and satisfaction of our...

  • Bilingual Customer Service Representative

    7 days ago

    Dallas, United States PSG Global Solutions Full time

    Job DescriptionJob DescriptionThe OpportunityDescriptionWe're looking for a Bilingual Customer Service Representative, working in the Healthcare Systems & Services industry in Dallas, Texas, United States.Receive requests via telephone regarding Insuranceapplication status.Respond to inquiries from Independent and company agents and/oragencies for...

  • Client Service Manager

    3 weeks ago

    Dallas, United States RedBird Global Full time

    Our marketing and business development campaigns allow our clients to grow and foster new partnerships within this industry. Our firm is seeking individuals who are constantly keeping up with the latest technology and thrive in an innovative environment. Our major clients are looking for top talent to become a Client Services Manager and develop an...

  • Client Service Manager

    1 month ago

    Dallas, United States Nexus International Full time

    Job DescriptionJob DescriptionOur marketing and business development campaigns allow our clients to grow and foster new partnerships within this industry. Our firm is seeking individuals who are constantly keeping up with the latest technology and thrive in an innovative environment. Our major clients are looking for top talent to become a Client Services...

  • Client Services Manager

    2 days ago

    Dallas, United States Russell Tobin Full time

    The Client Services Manager will oversee a loan pipeline, coordinating with sellers and vendors from initial lock to funding. Effective communication is crucial for managing relationships both internally and externally. The role requires at least 3 years of experience in the residential mortgage industry, preferably in lending or rate lock markets....

  • Optician Office Manager

    3 days ago

    Dallas, United States Élan Partners Full time

    Title: Optician Manager (Bilingual) Direct Hire Opportunity No Sponsorship Onsite, Dallas Our client stands at the forefront of eye care services, especially catering to underserved communities. With a dedication to not just meeting but exceeding patient expectations, we prioritize quality care over sales, focusing on the well-being and satisfaction of our...

  • Bilingual Customer Service Representatives

    1 month ago

    Dallas, United States Northwest Insurance Agency Full time

    Job DescriptionJob DescriptionWe are seeking a Bilingual Customer Service Representatives to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and...

  • 890 - Bilingual Spanish Project Manager

    1 month ago

    Dallas, United States McLemore Building Maintenance, Inc Full time

    890 - Bilingual Spanish Project ManagerWe are a leading services company searching for a Bilingual-Spanish Project Manager in Houston, Texas to oversee operations.Primary Responsibilities:Good communication and building a relationship with the customer to address needsSupervise, manage and retain staff and address all client needs in an accurate and timely...

  • Bilingual Customer Service Representative

    7 days ago

    Dallas, United States Veritas Home Health Full time

    Job DescriptionJob DescriptionWe are looking for a Bilingual customer service representative, includes driving 90% of their time, using their own vehicle, must be self-disciplined, creative, loves challenges, and takes customer service to the extreme. You must be detailed oriented, excel at problem solving, loves patients and will provide services in their...

  • Bilingual Collection Specialist

    1 week ago

    Dallas, United States ProCollect Full time

    Bilingual Collection Specialist ProCollect is seeking goal-oriented and energetic Bilingual Collection Specialist to join our team in Dallas, TX. As a Bilingual Collection Specialist with ProCollect, you will perform collections on a specific portfolio of accounts that are past due under the general supervision of a Collections Supervisor. GET HIRED AND...

  • Client Manager

    13 hours ago

    Dallas, United States Del Monte Fresh Produce Company NA Inc Full time

    Job DescriptionJob DescriptionPurpose of Position:This position will be responsible for providing supervisory, customer management, generate repeat business, and supply customers with the products they have ordered. Serve as the interface between the customer, the sales team, and operations. This individual will also oversee and provide direction to the...

  • Client Manager

    19 hours ago

    Dallas, United States Del Monte Fresh Produce Company NA Inc Full time

    Job DescriptionJob DescriptionPurpose of Position:This position will be responsible for providing supervisory, customer management, generate repeat business, and supply customers with the products they have ordered. Serve as the interface between the customer, the sales team, and operations. This individual will also oversee and provide direction to the...