Service Desk Operations Deputy

1 week ago

ARLINGTON, United States SAIC Full time

**Description**

A trusted leader in cloud, digital engineering, data, and Artificial Intelligence, the nation looks to SAIC to integrate emerging technology to modernize critical missions and enable its national imperatives. To address the growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Service Desk Operations Deputy to lead Tier 0/1 Service Desk operations for our Digital and AI Team as we embark on a large initiative to lead the design and operate integrated Enterprise IT solutions that deliver AI-enabled capabilities and enable data-driven decision making to missions across the Department, Services, and Combatant Commands.

The Ideal candidate will be adept at managing customer relationships, driving operational excellence, and fostering continuous improvement across all service areas.

Core Responsibilities: 

+ Performs high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations, and servers.

+ Coordinates, directs, and performs complex software installations and upgrades to operating systems and layered software packages.

+ Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.

+ Continually monitors and tunes multiple systems to achieve optimum performance levels.

+ Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities.

+ Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations.

+ Plans and implements the modernization of servers.

+ Develops, implements, and promotes standard operating procedures and schedules.

+ Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.

+ Develops and implements new standards, policies, and procedures.

+ Works closely with Network and Systems Analysts to help determine and develop the systems that will be implemented.

+ This is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee.

**Qualifications**

**Required** **Qualifications** :

· Bachelor's and fourteen (14) years or more experience; Master's and twelve (12) years or more experience; PhD or JD and nine (9) years or more experience.

· ITIL Certification

· HDI-CSR Certification.

· Excellent communication and customer service skills.

· U.S. Citizenship and an active secret clearance with the ability to obtain a TS/SCI.

**Preferred** **Qualifications:**

· PMP Certification.

· CompTIA Security+/Network+/IFT+.

· CCSP Certification.

· ScrumMaster Certification.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
REQNUMBER: 2415590

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

  • Service Desk Operations Deputy

    1 week ago

    Arlington, United States SAIC (Science Applications Int.) Full time

    Job Description Description A trusted leader in cloud, digital engineering, data, and Artificial Intelligence, the nation looks to SAIC to integrate emerging technology to modernize critical missions and enable its national imperatives. To address the growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Service...

  • Service Desk Operations Deputy

    7 days ago

    Arlington, United States SAIC (Science Applications Int.) Full time

    Job Description Description A trusted leader in cloud, digital engineering, data, and Artificial Intelligence, the nation looks to SAIC to integrate emerging technology to modernize critical missions and enable its national imperatives. To address the growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Service...

  • Service Desk Manager

    1 month ago

    Arlington, United States ALTA IT Services, LLC Full time

    Enterprise Service Desk Manager Arlington VA Must be US Citizen per client Responsibilities: This role offers the opportunity to participate in the Management of a Federal IT Service Desk. We are seeking a highly skilled and motivated IT Service Desk Tower Lead to lead our IT support team. As the IT Service Desk Tower Lead, you will be responsible for...

  • Deputy Editor, InvestorPlace.com

    2 months ago

    Arlington, United States Market Wise Full time

    Deputy Editor, InvestorPlace.com Job Locations US-VA-Arlington ID 2024-1997 Category Editorial Type Regular Full-Time Company Name Alta Overview InvestorPlace.com is searching for a passionate and strategic Deputy Editor to join our team. The Deputy Editor will directly support...

  • Deputy Refugee Processing Business Manager

    1 month ago

    Arlington, United States Credence company Full time

    Overview: The Deputy Refugee Processing Business Manager is responsible for overseeing and supporting the Refugee Processing Business Manager all refugee operational activities within the Refugee Processing Center (RPC). Reporting directly to the Refugee Processing Business Manager and Project Manager for the RPC project. Deputy Refugee Processing Business...

  • Deputy Editor, InvestorPlace.com

    2 months ago

    Arlington, United States Marketwise Solutions Inc Full time

    Overview: InvestorPlace.com is searching for a passionate and strategic Deputy Editor to join our team. The Deputy Editor will directly support InvestorPlace.coms Editor-in-Chief in driving editorial direction as we continue to grow. They will also play a key role in leading, inspiring, and developing our team of editors and writers (employees and...

  • Deputy Editor, InvestorPlace.com

    1 month ago

    Arlington, United States Marketwise Solutions Inc Full time

    Overview: InvestorPlace.com is searching for a passionate and strategic Deputy Editor to join our team. The Deputy Editor will directly support InvestorPlace.coms Editor-in-Chief in driving editorial direction as we continue to grow. They will also play a key role in leading, inspiring, and developing our team of editors and writers (employees and...

  • Service Desk Technician

    4 weeks ago

    Arlington, United States Nakupuna Solutions Full time

    Service Desk TechnicianJob Locations US-DC-Washington | US-VA-ArlingtonJob ID 2024-4946Category Information Technology Support/Software Development TestingType Full-Time SalariedCompany Nakupuna SolutionsAdditional LocationsUS-VA-ArlingtonOverview Nakupuna Solutions is looking for a Service Desk Technician. ResponsibilitiesThe following reflects...

  • Service Desk Tower Lead

    4 months ago

    Arlington, United States DMI Full time

    About DMI: DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation,...

  • Enterprise Service Desk Manager

    4 weeks ago

    Arlington, United States DMI Full time

    About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation,...

  • IT Service Desk Team Lead

    3 weeks ago

    Arlington, Virginia, United States ALTA IT Services Full time

    Job SummaryA rewarding opportunity awaits a seasoned IT professional to lead our Service Desk team in Arlington, VA. As the IT Service Desk Team Lead, you will oversee day-to-day operations, ensure timely issue resolution, and provide exceptional customer service to internal stakeholders.About ALTA IT ServicesWe offer competitive compensation, comprehensive...

  • Service Desk Technician

    4 weeks ago

    Arlington, United States Na Ali'i Consulting & Sales, LLC. Full time

    Overview  Nakupuna Solutions is looking for a Service Desk Technician. Responsibilities The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other...

  • Senior Service Desk Specialist

    4 days ago

    Arlington, Virginia, United States SAIC (Science Applications Int.) Full time

    We are seeking a Senior Service Desk Specialist to join our team at SAIC (Science Applications Int.). As a key member of our Digital and AI Team, you will play a crucial role in leading Tier 0/1 Service Desk operations and driving operational excellence.About the Role:This is a challenging opportunity to work with a highly skilled team and contribute to the...

  • Front Desk Service Leader

    2 weeks ago

    Arlington, Virginia, United States Donohoe Companies Full time

    Job Summary:The Front Desk Service Leader is responsible for leading the front desk team to deliver exceptional guest experiences. This role involves welcoming guests, processing payments, offering local insights, and ensuring a friction-free stay. The ideal candidate will have previous hotel front desk experience and excellent communication skills.Duties...

  • Senior Help Desk Operator

    3 months ago

    Arlington, United States CAPITOL BRIDGE, LLC Full time

    Capitol Bridge is currently seeking a dynamic and experienced individual to join our team as a Senior Help Desk Operator to support an important government project. As a leading organization, Capitol Bridge provides top-tier services while prioritizing security and compliance. A Senior Help Desk Operator plays a crucial role in providing advanced technical...

  • Deputy Chief Information Security Officer

    1 month ago

    Arlington, United States Department of Homeland Security Full time

    The Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA) is recruiting a Deputy Chief Information Security Officer (CISO), to serve as the Deputy to the CISA CISO responsible for enabling this mission by strengthening the cybersecurity posture of CISA, while fostering collaborative networks across the federal...

  • Cloud Service Desk Manager

    6 days ago

    Arlington, Virginia, United States SAIC Full time

    Job OverviewA trusted leader in cloud, digital engineering, data, and Artificial Intelligence, SAIC is a premier technology integrator seeking a highly skilled Help Desk Service Team Manager to support Tier 0/1 Service Desk for our Digital and AI Team. This role involves leading the design and operation of integrated Enterprise IT solutions that deliver...

  • Help Desk Support Services Specialist

    3 weeks ago

    Arlington, United States Lawelawe Technology Services Full time

    Who we are: Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training.  Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also...

  • Front Desk Supervisor

    4 weeks ago

    Arlington, United States Donohoe Companies Full time

    We are looking for a Front Desk Supervisor that is passionate about serving others to join and help lead our front desk team. The front desk team is the center of the hotel where most interactions with guests take place. Your role is critical to our guests' overall experience. At Residence Inn Arlington Rosslyn, we cherish and treat everyone with respect. If...

  • Front Desk Professional

    5 days ago

    Arlington, Virginia, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality is seeking a skilled Front Desk Agent to join our team in Arlington, TX. As a Front Desk Agent, you will play a critical role in ensuring our guests have a memorable and enjoyable stay. We offer a competitive salary of $42,000 - $58,000 per year, depending on experience, plus a comprehensive benefits package.About the JobThis is a...