IT Service Desk Team Lead

1 week ago


Arlington, Virginia, United States ALTA IT Services Full time
Job Summary

A rewarding opportunity awaits a seasoned IT professional to lead our Service Desk team in Arlington, VA. As the IT Service Desk Team Lead, you will oversee day-to-day operations, ensure timely issue resolution, and provide exceptional customer service to internal stakeholders.

About ALTA IT Services

We offer competitive compensation, comprehensive benefits including tuition reimbursement, paid holidays, sick and vacation time as well as a matching 401(k) savings plan.

Responsibilities

The ideal candidate will possess:

  • Strong leadership skills to manage a team of support analysts;
  • Excellent communication skills to effectively interact with customers and colleagues;
  • Ability to analyze and resolve complex technical issues;
  • Familiarity with Avaya or Genesys Contact Centers is a plus;
  • ITIL v3 or v4 Foundation Certification or HDI Manager Level certification is required;
  • Minimum 10 years of experience in Service Desk Services, with at least 5 years in an IT outsourcing environment managing Contractor Personnel performance of the Service Desk Services.

Estimated annual salary: $90,000 - $120,000 depending on qualifications and experience.



  • Arlington, Virginia, United States Donohoe Companies Full time

    Job Summary:The Front Desk Service Leader is responsible for leading the front desk team to deliver exceptional guest experiences. This role involves welcoming guests, processing payments, offering local insights, and ensuring a friction-free stay. The ideal candidate will have previous hotel front desk experience and excellent communication skills.Duties...


  • Arlington, Virginia, United States Fitness Connection Full time

    Key Responsibilities:Foster a welcoming and organized environment for members and staff by overseeing all aspects of the Front Desk and Kids Club operations.Manage and supervise Connection Specialists, Kids' Club Associates, and subordinate management staff to ensure adherence to policies and procedures.Motivate the team to provide superior customer...


  • Arlington, Virginia, United States Hilton Garden Reagan National Air Full time

    About the RoleWe are seeking a skilled and friendly Front Desk Agent to join our team at Hilton Garden Reagan National Air. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.Main Responsibilities:Register guests and manage front desk operations with accuracy...


  • Arlington, Virginia, United States Dynamic vSolutions Full time

    Job OverviewDYNAMIC VSOLUTIONS is seeking an experienced IT Service Desk Manager to join our team supporting DISA JSP ETM in Arlington, VA.


  • Arlington, Virginia, United States General Dynamics Information Technology Full time

    Job Title: Help Desk Specialist - Cybersecurity SupportDescription:This is a fantastic opportunity to work with the Joint Strike Fighter (JSF) F-35 IT program in Arlington, VA. As a Help Desk Specialist, you will be part of a team that provides knowledge-based, information assurance and cybersecurity IT services to the F-35 Lightning II Joint Program Office...


  • Arlington, Virginia, United States CAPITOL BRIDGE, LLC Full time

    At Capitol Bridge, we're seeking a skilled High-Tech Help Desk Specialist to join our team in supporting an essential government project. As a leading organization, we prioritize security and compliance while delivering top-tier services.Salary: $19.50 per hourJob Description:A High-Tech Help Desk Specialist plays a vital role in providing advanced technical...


  • Arlington, Virginia, United States Hilton Garden Reagan National Air Full time

    Role OverviewThe Front Desk Agent will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining accurate records of hotel operations.Key Responsibilities:Greet and register guests, handling all aspects of the front desk operation with efficiency and courtesy.Provide information on hotel...


  • Arlington, Virginia, United States StepStone Hospitality Inc. Full time

    Job DescriptionThe Hilton Garden Inn Arlington/Courthouse Plaza seeks a highly skilled Night Auditor to join our team at our StepStone Hospitality managed hotel.This position entails a variety of tasks, including:Preparation of daily Restaurant Revenue Report data by auditing Micros tapes and journals to breakdown revenue, covers, waiters' fees, tips paid...


  • Arlington, Virginia, United States Six Flags Over Texas Full time

    Job OverviewSix Flags Over Texas is seeking a highly motivated and friendly individual to join our team as a Front Desk Associate. This role offers a unique opportunity to provide exceptional customer service, work in a fast-paced environment, and enjoy various perks.Estimated SalaryWe offer a competitive salary of $35,000 per year, commensurate with...


  • Arlington, Virginia, United States Touch of Grace Family Medicine Full time

    About the RoleWe are seeking a highly organized and detail-oriented Front Office Assistant to join our team at Touch of Grace Family Medicine. The ideal candidate will have a strong background in administrative support and be able to multitask with ease.Key Responsibilities:Manage front desk operations, including scheduling and coordinating patient...


  • Arlington, Virginia, United States Commonwealth of Virginia Full time

    About This Role:George Mason University Facilities is seeking a skilled and reliable Lead Housekeeper to join our team.Job Summary:The Lead Housekeeper performs general custodial services as directed within the campus, ensuring a safe and clean environment for students, faculty, and staff.Key Responsibilities:• Cleans common areas, classrooms, hallways,...


  • Arlington, Virginia, United States Laderach USA Full time

    About the Role:The Shift Lead is a key member of our retail management team, responsible for delivering an exceptional customer experience and ensuring the smooth operation of our stores.Key Responsibilities:Lead by example, demonstrating strong leadership traits and a passion for customer serviceProvide training and support to store associates to ensure...


  • Arlington, Virginia, United States Laderach Fashion Centre VA LLC Full time

    Job SummaryThis is an exciting opportunity for a highly motivated and experienced Retail Sales Team Lead to join our team at Läderach Woodlands TX LLC. We are looking for someone with excellent leadership skills, strong communication abilities, and a passion for delivering exceptional customer experiences.About the RoleAs a Retail Sales Team Lead, you will...


  • Arlington, Virginia, United States Huntsman Corp Full time

    Overview of the PositionHuntsman Corp is a leading global manufacturer and marketer of differentiated and specialty chemicals. As a Process Engineer Team Lead, you will have the opportunity to contribute to the company's success by directing process standardization, automation, and improvement for the Huntsman Building Solutions Facility.


  • Arlington, Virginia, United States CareerPaths NW Full time

    CareerPaths NW specializes in pioneering underground civil design for commercial projects, offering a unique blend of innovation and expertise in the construction and civil engineering sector. We are currently seeking a highly skilled Civil Engineering Director to lead our dynamic team.Key ResponsibilitiesPrepare comprehensive site development plans,...


  • Arlington, Virginia, United States Gpac Full time

    Career OpportunitiesAt GPAC, we specialize in placing quality professionals within multiple industries across the United States since 1990.We are currently seeking a skilled Electrical Foreman to oversee and coordinate electrical installations on construction projects.The successful candidate will have a strong background in electrical construction and...


  • Arlington, Virginia, United States Numinar Full time

    OverviewNuminar, a pioneering voter data platform that harnesses AI to synthesize campaign data and analytics into a winning strategy, is seeking an exceptional Engineering Team Lead. With over 1,000 campaigns powered by our software, we continue to push the boundaries of how data and technology can drive election success.


  • Arlington, Virginia, United States MBC Talent Connections Full time

    We are seeking a compassionate and experienced veterinarian to lead our medical team with trust, accountability, and teamwork.Key ResponsibilitiesPerform comprehensive patient exams and diagnostics to ensure high-quality patient care.Communicate findings and treatment plans to pet owners in a clear and empathetic manner.Conduct diagnostic procedures,...


  • Arlington, Virginia, United States Hilton Garden Reagan National Air Full time

    Job DescriptionThe Front Desk Agent plays a vital role in delivering exceptional guest experiences and ensuring seamless hotel operations. This dynamic role requires a friendly and approachable individual who can provide top-notch service while maintaining accurate records and resolving any issues that may arise.Main Responsibilities:Manage the front desk...


  • Arlington, Virginia, United States Arlington Independent School District Full time

    Job Overview:The Arlington Independent School District is seeking a seasoned Food Service Manager to oversee the daily operations of our campus food service. This critical role requires strong leadership, exceptional communication skills, and a commitment to delivering high-quality dining experiences for our students.Salary: Estimated annual salary range:...