IT Service Desk Team Lead
1 week ago
A rewarding opportunity awaits a seasoned IT professional to lead our Service Desk team in Arlington, VA. As the IT Service Desk Team Lead, you will oversee day-to-day operations, ensure timely issue resolution, and provide exceptional customer service to internal stakeholders.
About ALTA IT ServicesWe offer competitive compensation, comprehensive benefits including tuition reimbursement, paid holidays, sick and vacation time as well as a matching 401(k) savings plan.
ResponsibilitiesThe ideal candidate will possess:
- Strong leadership skills to manage a team of support analysts;
- Excellent communication skills to effectively interact with customers and colleagues;
- Ability to analyze and resolve complex technical issues;
- Familiarity with Avaya or Genesys Contact Centers is a plus;
- ITIL v3 or v4 Foundation Certification or HDI Manager Level certification is required;
- Minimum 10 years of experience in Service Desk Services, with at least 5 years in an IT outsourcing environment managing Contractor Personnel performance of the Service Desk Services.
Estimated annual salary: $90,000 - $120,000 depending on qualifications and experience.
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