Service Desk Operations Deputy
4 weeks ago
Job Description
Description
A trusted leader in cloud, digital engineering, data, and Artificial Intelligence, the nation looks to SAIC to integrate emerging technology to modernize critical missions and enable its national imperatives. To address the growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Service Desk Operations Deputy to lead Tier 0/1 Service Desk operations for our Digital and AI Team as we embark on a large initiative to lead the design and operate integrated Enterprise IT solutions that deliver AI-enabled capabilities and enable data-driven decision making to missions across the Department, Services, and Combatant Commands.
The Ideal candidate will be adept at managing customer relationships, driving operational excellence, and fostering continuous improvement across all service areas.
Core Responsibilities
* Performs high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations, and servers.
* Coordinates, directs, and performs complex software installations and upgrades to operating systems and layered software packages.
* Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
* Continually monitors and tunes multiple systems to achieve optimum performance levels.
* Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities.
* Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations.
* Plans and implements the modernization of servers.
* Develops, implements, and promotes standard operating procedures and schedules.
* Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
* Incumbent develops and implements new standards, policies, and procedures.
* Incumbent in this job works closely with Network and Systems Analysts to help determine and develop the systems that will be implemented.
* This is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee.
Qualifications
Required Qualifications:
* Bachelors and fourteen (14) years or more experience; Masters and twelve (12) years or more experience; PhD or JD and nine (9) years or more experience.
* ITIL Certification.
* HDI-CSR Certification.
* Excellent communication and customer service skills.
* US Citizenship and an active secret clearance with the ability to obtain a TS/SCI.
Preferred Qualifications:
* PMP Certification
* CompTIA Security+/Network+/IFT+
* CCSP Certification
* ScrumMaster Certification
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Overview
SAIC is a premier Fortune 500 technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
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