Customer Service Specialist

6 days ago

Washington, United States ALLIANCE WATER RESOURCES, Inc. Full time
Description

Alliance Water Resources is a growing water and wastewater contract operations company with an open Customer Service Specialist position for our Franklin County Division in Krakow, MO

This position performs a varied office work and clerical duties following established guidelines.

Schedule: Monday - Friday, 8:00am - 4:30pm

Essential Functions:
  • Greets customers; answers telephone; ascertains nature of contacts; refers customer complaints and inquiries as necessary to appropriate or designated contact
  • Receives, sorts, and distributes incoming mail and/or payments; runs errands as requested.
  • Processes reports: examines reports for accuracy, notes any discrepancies, and consults as needed with supervisor.
  • Maintains records to ensure fees are paid as directed.
  • Orders and maintains office supplies, reviews and prepares vendor invoices for payment.
  • Operates various office equipment including personal computers.
  • Maintains information on service requests, locates, yard requests by logging all pertinent information received from the client and internally generated work.
  • Types and reviews for accuracy any correspondence, form letters and reports where instructions are clear, and precedence is followed; generates related reports.
  • Assists with tablet devises for the District GIS Mapping System; includes trouble shooting and data entry.
  • Assists with collections process of delinquent customer accounts, including disconnection of services and reinstatements.
  • Receives and remits meter reading information for billing purposes; maintains and informs personnel of route reading schedule.
  • Assists in scheduling service requests by reviewing work with department supervisors; communicates with customers, clients, and employees concerning service requests; maintains files for service requests.
  • Generates service requests for leak investigation, meter replacement, reading, and verifying meters; generates line locate requests and notifies all utilities of intent to dig.
  • Monitors radio by answering calls and dispatching employees as needed.
  • Cross trains in related positions as needed.
  • Performs related duties as needed or assigned.

Requirements

  • Possess or the ability to possess a valid driver's license.
  • Preferred - Customer service experience, with experience handling cash and accepting payments

Knowledge, Skills, and Abilities
  • Knowledge of standard office practices and procedures, and equipment.
  • Knowledge of grammar, punctuation, spelling, syntax, and basic mathematics.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to follow verbal and written instructions.
  • Ability to maintain moderately complex records and ensure confidentiality.
  • Ability to establish and maintain effective working relationships with other employees and the general public.
  • Knowledge of appropriate business software programs, word processing, spreadsheet, graphics, etc.
  • Operate general office equipment including, but not limited to, personal computer, fax machine, copier and scanner
  • Read instructions, job orders, etc., complete forms and write notices
  • Perform work that is primarily of a sedentary nature in an office setting
  • Interact with employees and the general public

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