Customer Service specialist

3 weeks ago

Washington, United States ABM.Com Full time
The Customer Service Specialist will provide exceptional service to customers by managing inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, a customer-focused mindset, and the ability to handle a variety of customer service tasks in a fast-paced environment.

Schedule: Ability to work a flexible schedule (6:45am, 8:am or 9:45am) routinely. Additional and weekend hours occasionally required to support special events.

Pay: $19-20Hr

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant's experience, skills, abilities, geographic location, and alignment with market data.

401(k) - You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Benefit Information:ABM offers a comprehensive benefits package. For information about ABM's benefits, visitABM 2024 Employee Benefits | Front Line Team Members

Key Responsibilities
    • Serve as the first point of contact for customers seeking routine facilities service requests. Such as, new furniture requests, temperature adjustments, cleaning requests etc.
    • Portraying a positive and professional attitude.
    • Communicating clearly and effectively in verbal and written format.
    • Answering external phone calls on behalf of the organization and route them to the appropriate department.
    • Processing incoming facilities work orders requests through phone, email, and web platforms.
    • To Document, assess, prioritize, classify, escalate or dispatch personnel and information.
    • Determine the best solution based on the issue and details provided by the customer.
    • Follow approved policies and procedures.
    • Perform other duties as assigned or requested. Such as, workorder analysis and assistance with project monitoring,
    • Reliable attendance is a requirement.

Education
    • HS Diploma required, some college preferred.
    • Minimum of 2+ years of call center or customer service experience.
    • Exemplary customer service skills, ability to multitask, strong attention to detail, and proven ability to provide quality service in a fast-paced environment.
    • Knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook.)
    • Ability to learn and use electronic devices effectively including new software programs, mobile applications, and technological devices.
    • Bilingual a plus.

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