Healthcare Team Supervisor

2 weeks ago

Albany, Georgia, United States Phoebe Physicians Full time


POSITION SUMMARY
  • Under the guidance of clinic management, the Healthcare Team Supervisor is responsible for coordinating and overseeing the functions of office personnel to ensure empathetic and professional patient care while maintaining an effective and efficient office workflow. The Supervisor may handle tasks such as inventory management, timekeeping, scheduling, supervising and training staff in both front and back office settings. Collaborating with the practice manager and other clinic leaders, the Supervisor addresses issues as they arise and supports initiatives aimed at enhancing patient flow throughout the clinic. This role also involves ensuring compliance with regulatory standards and adherence to clinical patient care protocols and established policies. The Supervisor acts as the primary contact for resolving patient and employee concerns, welcoming new hires, facilitating clinical meetings, and fostering a positive work environment to promote a motivated and productive team. Daily communication with the Practice Manager is essential to guarantee quality service and exceptional patient care. Feedback and suggestions for improvement are provided to leadership, and other related duties may be assigned as necessary. During peak patient volume periods, the Supervisor may be required to assist at other clinics.
GENERAL REQUIREMENTS
  • Adheres to the attendance and punctuality standards of the organization.
  • Conducts all job responsibilities in alignment with the core values, mission, and vision of the organization.
  • Completes all job functions in accordance with departmental policies and procedures.
  • Maintains current knowledge in relevant areas of responsibility through self-education and participation in ongoing educational programs.
  • Attends staff meetings and fulfills mandatory training and competency evaluations in a timely manner.
  • Demonstrates competency in providing care to all patients, considering age, sex, weight, and specific needs. For non-clinical roles, training in age-specific customer service skills is required.
  • Utilizes appropriate protective clothing and equipment as necessary.
  • Contributes to quality improvement initiatives.
WORKING CONDITIONS
  • General environment: Works in a well-lit, air-conditioned area with moderate noise levels.
  • May encounter high noise levels and bright lighting.
  • May be exposed to limited hazardous substances or infectious materials.
  • Must be able to switch between tasks of varying nature without losing efficiency or composure.
  • Periods of high stress and fluctuating workloads may occur.
  • Occasional long-distance or air travel may be required, not exceeding 10% of travel.
  • May be scheduled for overtime as needed.
QUALIFICATIONS

EDUCATION REQUIREMENTS
  • High School Diploma or GED (Required)
  • Associate Degree in Business/Leadership or a related field (Preferred)
EXPERIENCE REQUIREMENTS
  • 4+ years of experience in a clinical capacity within a physician's office (Required)
CERTIFICATIONS AND LICENSURES
  • No specific certification or licensure requirements.
GENERAL SKILLS
  • Organizational Skills
  • Communication Skills
  • Interpersonal Skills
  • Customer Relations
  • Mathematical Skills
  • Analytical Skills
  • Grammar and Spelling
  • Reading and Comprehension of Written Instructions
  • Following Verbal Instructions
  • Transcription Skills
  • Basic Computer Skills
  • Proficiency in Microsoft Office Suite
  • General Clerical Skills
  • Extensive knowledge of reimbursement processes
  • Worker's Compensation
  • CPT & ICD coding knowledge
PHYSICAL REQUIREMENTS
  • Near normal vision with clarity for both near and far distances, ability to distinguish colors.
  • Good manual dexterity and coordination.
  • Ability to perform repetitive tasks and motions.
PHYSICAL DEMANDS
  • Standing - Occasionally within shift (1-33%)
  • Walking - Frequently within shift (34-66%)
  • Sitting - Frequently within shift (34-66%)
  • Climbing - Occasionally within shift (1-33%)
  • Bending/Stooping - Occasionally within shift (1-33%)
  • Twisting at waist - Frequently within shift (34-66%)
  • Pushing/Pulling - Occasionally within shift (1-33%)
  • Reaching above shoulder - Occasionally within shift (1-33%)

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