RTLS Hardware Product Manager
2 months ago
RTLS Hardware Product Manager
Job Summary
The Real-Time Location Systems (RTLS) Hardware Product Manager is responsible for key functions supporting the selection and delivery of real-time location systems hardware that integrates to TeleTracking's portfolio of software products. This includes evaluating hardware partners, managing reseller contracts, and developing and maintaining the overall process for identifying, scoping, ordering, and delivering RTLS hardware.
This role also supports the sales process as an expert in the pros and cons of various hardware technologies and makes appropriate recommendations to internal teams and to customers based on the specific use case for the RTLS technology.
Action-oriented; drives activities to closure.
Job duties and typical activities
Serve as the ultimate owner of the RTLS and enabling technologies hardware reselling business.
In partnership with procurement, commercial, finance, and legal, define and implement a streamlined process for scoping, ordering, and delivering RTLS hardware and maintenance.
Establish protocols and process to evaluate, partner with and potentially resell RTLS hardware as part of the TeleTracking solution in North America, United Kingdom, and Germany, as well as potentially other markets in the future. Important to be in touch with how this rapidly changing space is evolving.
Expert in voice of the customer. Aggregate customer feedback and market trends to assess future technological needs.
Partner with software product management to develop a hardware and software vision with complementary product roadmaps that maximize the value delivered from the combination of teletracking workflow software with 3rd party RTLS and enabling technologies hardware.
Support the sales process as an expert in the pros and cons of various hardware technologies.
Meet quarterly with key RTLS hardware vendors
Provide hardware forecasts to vendors we have relationships with.
Partner with procurement.
Intake information about emerging technologies, and assess potential for TeleTracking
With procurement and legal, negotiate partner/supplier contracts
Participate in complementary internal product development core teams
Provide monthly and annual business forecast including financial analysis for the RTLS hardware business
Increase profitability of the hardware reselling business.
Conduct and communicate quarterly supplier performance reviews assessing quality, pricing, delivery, support, etc.
Recommend and establish new partnerships and vendor relationships
Ensure TeleTracking integrates with RTLS technologies that our clients want.
Help marketing develop content that shows how RTLS enablement of TeleTracking software is a differentiator.
Be the liaison between RTLS hardware vendors resources and software product management to ensure access to specifications, vendor roadmaps, and testing hardware.
Establish accuracy and performance metrics and create testing environments to ensure that the RTLS hardware meets or exceeds the expectations of clients for TeleTracking software use cases
Facilitate User Acceptance Testing activities with end users of RTLS hardware
Assist with creating training materials (i.e. videos or summary guides) for RTLS hardware offerings.
Ensure the product catalog is maintained and updated as new hardware products and pricing are added.
Coordinate price changes with software product management, finance, commercial and other stakeholders.
Recommend warranty limits
Responsible for supplier evaluation in coordination with procurement.
5 years' experience managing a P&L for a product line oriented around the reselling of manufactured products. RTLS technology experience essential.
May require travel up to 25%.
Education
Bachelor's degree in computer science, information technology, or a related field.
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