Customer Experience Supervisor

1 month ago

Philadelphia, United States Saks OFF 5TH Full time

Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.

What This Position Is All About:

We are looking for a reliable, driven, and team-oriented Selling and Service Supervisor (SSS) to join our team. As the Supervisor, you are responsible for ensuring delivery of exceptional customer service and the achievement of sales goals and key selling metrics. The Supervisor is responsible for driving sales and profit by developing the selling skills and behaviors of the Selling Specialists through training and holding associates accountable on processes, tasks, and product knowledge. You will enhance selling and service standards by creating a friendly environment, responding to customer needs directly or through other associates, resolving customer service issues, and supporting associates in delivering exceptional service. The Supervisor has overall responsibility for store sales associates, day-to-day front-line supervision, and task completion.

Become an expert within the off-price luxury market by staying up-to-date on product knowledge and become the driving force behind our sales by enhancing the Saks OFF 5TH clienteling experience. If you are a natural at building relationships, have an eye for style, and possess an engaging and upbeat personality - this is definitely an opportunity for you to shine

Who Are You:

* Aspiring leader who can educate, drive results, and maintain high standards


* You build morale and spirit within your team, share wins and successes, and encourage or contribute to open dialogue


* Energetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidance


* An out of the box thinker who shines in brainstorming sessions and generates a variety of approaches to problem solving including novel ideas


* Confident and professional communicator



You Also Have:

* High School Diploma or equivalent required; 4 year degree or relevant work experience preferred


* 1+ years of supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results


* Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks


* Ability to train and coach associates on selling behaviors to ensure high performance


* Flexibility to work evenings, weekends and public holidays



As The Selling and Service Supervisor, You Will:

* Consistently greet customers and educate them on current promotions


* Complete the markdown process in a timely manner with accuracy and according to company standards


* Sign/advertise merchandise accurately according to directive and current promotions


* Efficiently and accurately process sales transactions using the POS register system and adhere to checkout standards


* Recommend, select, and help locate or obtain merchandise based on customer needs and desires and assist them in the fitting room to ensure proper sizing, color, fit, etc.


* Collaborate with store management team to organize marketing and promotional campaigns, and to coordinate staff schedules and activities


* Resolve customer issues while aligning to the core values of trust, integrity, and respect


* Build rapport with customers and team, resulting in repeat customers and engaged associates


* Maintain sales-floor standards, including replenishment and presentation, general appearance and cleanliness of the department


* Participate and support in training for new company programs, procedures, and technologies


* Consistently model and coach the selling behaviors to meet or exceed key performance indicators


* Adhere to Asset Protection control and compliance procedures; maintain knowledge of all Health and Safety protocols and Emergency procedures to ensure the safety of our associates and customers alike


* Efficiently complete tasks or special projects assigned by store leadership



Your Life and Career at Saks OFF 5TH:

* Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
* Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
* A culture that promotes a flexible work environment
* Benefits package for all eligible full-time employees (including medical, dental and vision)
* An amazing employee discount and other exciting perks

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.

We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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