Customer Experience

2 months ago

Philadelphia, United States Five Below Full time

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace

RESPONSIBILITIES

  • Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
  • Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
  • Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
  • Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
  • Responsible for performing store manager duties in their absence.
  • Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
  • Reviews all corporate communications and reacts accordingly.
  • Partners with the entire store leadership team in merchandising procedures and World Recovery.
  • Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

QUALIFICATIONS
  • High School Graduate or equivalent.
  • College experience preferred.
  • Minimum 2 years of management experience
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Creative thinking
  • Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
  • Frequently operate cash register
  • Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
  • Frequently ascend/descend ladders in order to retrieve and put away stock
  • Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
  • Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
  • Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
  • Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
  • Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
  • Must be able to remain in a stationary, upright position for 80% of the time


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Five Below is an Equal Opportunity Employer.

Position Type:
Hourly
BE AWARE OF FRAUD Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Careers Site at www.fivebelow.com/info/careers to verify the posting.

  • Customer Experience Specialist

    2 hours ago

    Philadelphia, Pennsylvania, United States Walmart Full time

    **Job Summary:** As a Customer Experience Specialist at Sam's Club, you will be responsible for delivering exceptional customer service, processing transactions accurately, and maintaining a clean and organized store environment. This role requires strong communication and interpersonal skills, with a focus on delivering outstanding customer experiences and...

  • Customer Experience Ambassador

    15 minutes ago

    Philadelphia, Pennsylvania, United States IWG PLC Full time

    About the RoleAs a Community Associate at IWG PLC, you will play a vital part in providing exceptional customer experiences across various industries. Your primary focus will be to create and maintain a thriving community within our centers, ensuring that customers receive top-notch support and administrative assistance.A Day in the LifeYour day begins with...

  • Customer Experience Supervisor

    22 hours ago

    Philadelphia, United States Saks OFF 5TH Full time

    Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores. What This Position Is All...

  • Customer Experience Supervisor

    23 hours ago

    Philadelphia, United States Saks OFF 5TH Full time

    Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores. What This Position Is All About:We...

  • Customer Experience Host

    1 week ago

    Philadelphia, Pennsylvania, United States Remington Full time

    The Customer Experience Host role at Remington is an exciting opportunity to provide exceptional service to our guests. As a key member of our team, you will be responsible for maintaining the highest standards of cleanliness and organization in our guest rooms.To succeed in this position, you must have a strong work ethic and self-initiative. You may be...

  • Customer Experience Ambassador

    2 weeks ago

    Philadelphia, Pennsylvania, United States European Wax Center Philadelphia University City Full time

    About the Role: As a Guest Service Associate at European Wax Center Philadelphia University City, you will be the face of our brand, delivering exceptional customer experiences that drive loyalty and growth. We seek a highly motivated individual who can lead with care and integrity, is committed to delighting our guests, and has a passion for delivering...

  • Customer Experience Ambassador

    2 weeks ago

    Philadelphia, Pennsylvania, United States All Around Entertainment LLC Full time

    Job OverviewAt All Around Entertainment LLC, we are seeking a highly skilled Customer Service Representative to ensure our clients receive exceptional service and support.

  • Customer Experience Coordinator Supervisor

    4 weeks ago

    Philadelphia, Pennsylvania, United States TJ Maxx Full time

    At TJ Maxx, we're looking for a skilled Customer Experience Coordinator Supervisor to join our team. This role is responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of store.Key Responsibilities:Creates a positive internal and external customer experiencePromotes a culture of honesty and integrity;...

  • Customer Experience Specialist

    21 hours ago

    Philadelphia, Pennsylvania, United States Citizens Full time

    We are seeking a skilled Customer Experience Specialist to join our team on a part-time basis. As a Customer Experience Specialist, you will play a vital role in delivering exceptional service to our customers and supporting the branch team.The ideal candidate will have a strong passion for customer service and be able to provide personalized advice and...

  • Customer Experience Agent Part-Time

    2 weeks ago

    Philadelphia, United States British Airways Full time

    Find out how you can become part of our exemplary customer service team. A team focused on delivering the very best of hospitality, creating memorable journeys for customers, as the face of British Airways. Please note that British Airways does not offer sign-on bonuses for this position. Additionally, all official communication regarding your hiring...

  • Customer Experience Agent Part-Time

    3 weeks ago

    Philadelphia, United States British Airways Full time

    Find out how you can become part of our exemplary customer service team. A team focused on delivering the very best of hospitality, creating memorable journeys for customers, as the face of British Airways. Please note that British Airways does not offer sign-on bonuses for this position. Additionally, all official communication regarding your hiring...

  • Customer Experience Agent Part-Time

    4 weeks ago

    Philadelphia, United States British Airways Full time

    Find out how you can become part of our exemplary customer service team. A team focused on delivering the very best of hospitality, creating memorable journeys for customers, as the face of British Airways. Please note that British Airways does not offer sign-on bonuses for this position. Additionally, all official communication regarding your hiring...

  • Coordinator, Airport Customer Experience Compliance

    22 hours ago

    Philadelphia, United States American Airlines Full time

    Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while...

  • Customer Experience Coordinator Supervisor Philadelphia Andorra

    4 weeks ago

    Philadelphia, United States TJX Companies Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that m Customer Experience, Supervisor, Coordinator, Experience, Associate, Customer Service

  • Customer Experience Coordinator Supervisor Philadelphia Andorra

    1 month ago

    Philadelphia, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Customer Experience Team Member

    1 month ago

    Philadelphia, Pennsylvania, United States Target Full time

    **About Us**At Target, we are committed to making a positive impact on our communities and the lives of our guests. With over 400,000 team members worldwide, we are a leading retailer in the United States. Our purpose is to help all families discover the joy of everyday life, and we strive to create a welcoming and inclusive environment for our guests.**Job...

  • SVP of Member Experience

    4 weeks ago

    philadelphia, United States Juno Search Partners Full time

    Position OverviewOur client, a medical device company located in Philadelphia, is seeking a strategic Senior VP of Member Experience to lead the transformation and optimization of customer interactions across all touchpoints. The SVP will be responsible for developing and implementing strategies that elevate the member experience, with a strong emphasis on...

  • SVP of Member Experience

    4 weeks ago

    Philadelphia, United States Juno Search Partners Full time

    Position OverviewOur client, a medical device company located in Philadelphia, is seeking a strategic Senior VP of Member Experience to lead the transformation and optimization of customer interactions across all touchpoints. The SVP will be responsible for developing and implementing strategies that elevate the member experience, with a strong emphasis on...

  • Client Experience Coordinator

    2 months ago

    Philadelphia, United States Gratz Pilates Full time

    Job Description: We are looking for a dynamic and enthusiastic Customer Success Associate to join our growing team. This role is perfect for a recent graduate who is eager to apply their problem-solving skills, has a passion for delivering exceptional customer experiences, and wants to grow with an industry-leading company. You’ll be the voice of Gratz,...

  • Client Experience Representative

    4 weeks ago

    Philadelphia, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half is in search of a Client Experience Representative to join our team in the Financial Services industry, based in Philadelphia Pennsylvania. This Client Experience Representative offers a long-term contract employment opportunity focusing on customer relations and administrative tasks. You will be involved in managing...