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Host/Hostess - The Farnam, Autograph Collection, Omaha, NE

4 months ago

Omaha, United States Hotel Equities Full time
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Host/Hostess for The Farnam, Autograph Collection Nebraska.

Essential Functions of Position
  • Responsible for greeting every guest with a smile and positive attitude.
  • Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.
  • Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
  • Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.
  • Follow all applicable Company Standard Operating Procedures.
  • Perform other assignments as directed by the General Manager.

Supportive Functions

Teamwork Skills
  • Be an enthusiastic, helpful and positive member of the team
  • Be professional, responsible and mature in conduct and behavior
  • Be understanding of, encouraging to and friendly with all co-workers
  • Be self-motivated and use time wisely
  • Maintain open line of communications with each department
  • Communicate pertinent information
  • Respond positively to new ideas
  • Openly accept critical/developmental feedback
  • Be available to help other departments in emergency situations
  • Perform other assignments as directed by supervisor.
  • Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Education and Experience
  • High school diploma or equivalent education preferred
  • No prior experience required. Hospitality experience desire

Specific Job Knowledge, Skills and Abilities
  • The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
  • Ability to prepare and analyze date, figures and transcriptions prepared on and generated by computer.
  • Knowledge of hotel food and beverage operations.
  • Knowledge of food and alcoholic beverages.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Extensive knowledge of the hotel, its services and facilities.
  • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations
  • Be knowledgeable about state regulations regarding health policies

Other:
  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule including mornings, weekends and holidays

Amazing Benefits At A Glance:
  • Team Driven and Values Based Culture
  • Medical/Dental/Vision for full-time ambassadors consistently working 30 or more hours weekly
  • Vacation & Holiday Pay for full-time ambassadors consistently working 30 or more hours weekly
  • Employee Assistance Program
  • Career growth and training opportunities
  • Reduced room rates throughout the portfolio
  • 401(k)
  • Employee discount
  • Flexible schedule
  • Flexible spending account for full-time ambassadors consistently working 30 or more hours weekly
  • Life insurance
  • FMLA per state and federal regulations

*Typical weeknight shifts for this position are 3:30pm-10:30pm.
*Typical weekend shifts for this position are 6:30am-3pm.