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Front Office I Front Office Host

4 months ago

Seattle, United States Hyatt Hotels Corp. Full time

Join us for an incredible opportunity to be a part of our Front Office Team as a Front Office Host at the Grand Hyatt Seattle

Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Host and have a wonderful opportunity to make a lasting impression for our guests

The position offers an hourly rate range of $26.25 to $27.80. The starting hourly rate for this position is $26.25. This position also has an established rate for colleagues who have remained in the position for four years, which is $26.78. For those Front Office Hosts promoted to Lead, this position offers $27.25/hour, and for those Front Office Lead Hosts who have remained in the position for four years, they are offered a rate of $27.80/hour.

This position has the potential to earn additional compensation through:

* Gratuities provided at the guest's discretion
* "Upsell" Incentive when selling an upgraded room to a guest's reservation.
* Scheduling designation as "World of Hyatt Expert"

As a colleague, we have you covered with awesome benefits and perks

Benefits

* Medical insurance for you and your dependents for $106 per month, after 30 days of employment
* Vision Insurance
* Dental Insurance
* 401(k) & Retirement Savings Plan (RSP)
* Basic Life Insurance
* Short Term Disability Insurance
* New Child Leave & Adoption Assistance
* Paid Time Off
* Full-Time Colleagues:
* Vacation Time
* 10 days (80 hours) earned upon completing 1-4 years of service
* 15 days (120 hours) earned upon completing 5-9 years of service
* 20 days (160 hours) earned upon completing 10 years of service


* (2) Floating Holidays per year
* (6) Paid Holidays per year


* Regular Part-Time Colleagues: Pro-rated vacation hours earned on 1-year anniversary based on average weekly hours worked during the previous 12 months of employment
* Compassionate Leave
* Jury Duty Leave
* Seattle Paid Sick & Safe Time
* Extended Illness Days - unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year



Perks

* Employee Assistance Program
* Free Uniforms and Cleaning of your Uniform
* Discounted parking
* Discounted Rooms at any participating Hyatt location starting on your first day of employment
* Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
* Free colleague meals during shift
* Hyatt Colleague discount program
* Tuition Reimbursement
* ORCA Pass subsidy

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

Hedreen Hotel Employer LLC is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, caste or any other group protected by law.

* A true desire to satisfy the needs of others
* Must be able to work in a fast-paced environment
* Open availability - including ability to work evenings, weekends and holidays
* Refined verbal and written communication skills
* Great and thorough attention to detail
* Ability to stand long periods of time
* Previous customer service experience preferred