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Assistant Front of House Director

5 months ago

Wilmington, United States FireSeeds Full time
CLIENT SUMMARY

Located in Wilmington, DE, Chick-fil-A Kirkwood Highway is owned and operated by Kate Sweers. Since Kate became an Owner/Operator and opened this location in 2021, the store has experienced tremendous growth in sales and team size. Kate and her team are very much focused on pursuing excellence in all areas while also having fun doing it Kate strives to create a Culture of Care that cares not only for each member of her team but for all who come into contact with her restaurant. The leadership team at Chick-fil-A Kirkwood Highway is a tight knit team that embodies ownership, results, dedication, humility, and grace. Come join a thriving team that is committed to operational excellence in the restaurant and serving their community well

POSITION OBJECTIVE

Chick-fil-A Kirkwood Highway is seeking a Front of House Assistant Director with the ability to provide operational oversight and key leadership of the team. This person will be in a leadership position where they will work under the Front of House Directors to lead, serve, and grow. This individual will have their hand in many aspects of the Front of House operation and will be expected to assist in driving excellence every day. The ultimate goal for this person is to learn the business and be able to play a key role in growing results, multiplying the culture, and holding the team accountable. This results oriented role will play a vital role in the team's commitment to key metrics such as customer satisfaction, order accuracy, speed of service, cleanliness, and labor productivity. Long term, this individual will have the opportunity to continue to serve as a leader at Chick-fil-A Kirkwood Highway or potentially be developed into a career with Chick-fil-A beyond the local restaurant.

POSITION KEY RESPONSIBILITIES
  • Work in the operation, overseeing and supervising daily systems and processes
  • Assist in coaching and training the team; celebrate successes while holding team members accountable for performance results
  • Positively impact the team and culture by modeling core values
  • Intentionally invest in and develop team members
  • Manage money with accuracy and integrity
  • Monitor key metrics such as CEM scores (Customer Experience Monitor)
  • Ensure excellence in quality, accuracy, and speed of service.
  • Ongoing evaluation of business operations and streamlining systems/processes to improve efficiency and to build sustainable sales and profit growth
  • Perform key administrative tasks with a key focus on cash management and hospitality
  • Meet regularly with the Front of House Directors to set goals, train, and achieve

SKILLS & EXPERIENCE NEEDED
  • Bachelor's Degree preferred
  • Marketing or Business Experience preferred
  • Ability to lead teams and also be led and coached well
  • Integrity; trustworthy to be a top leader in a thriving business
  • Servant Heart; possesses humility; willing to get your hands dirty
  • Ability to maintain composure under high pressure and make decisions quickly
  • Innovative, flexible, and proactive problem solver; Decisive
  • Personable; prioritizes connection with the team from entry level to Operator
  • Effective Communicator with entire team
  • Great Listener; leads with empathy
  • Optimistic and engaging; excited about the vision/future growth of the company
  • Possesses a willingness and desire to learn and be coached; able to take feedback and activate changes