Front Desk Agent

4 months ago

Wilmington, United States Crown Hotel & Travel Management Full time

**Front Desk Agent**

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.

**Pay:**

**Fulltime and Part-Time**

**Benefits**

* Health

* Supplemental Insurance

* Paid Time Off

* Paid Training

* Fantastic Company Culture

**Job Responsibilities**

* Receiving accommodation reservations from visitors

* Taking the details of all arriving guests including payment information

* Allocating rooms to all guests

* Providing information to guests about the procedures, policies, and facilities of the hotel

* Providing the guest with the necessary tourism information

* Handling all customer concerns and queries

* Issuing receipts to the guests

* Ensuring the safety and security of all guests

* Maintain all guest reservations in accordance with credit card security requirements

* Balance and properly account for cash drawer at the desk for each shift

* Maintain all training requirements as set forth by General Manager

* Assisting guests with safety deposit box forms and keys as outlined by GM

* Wear a provided uniform and nametag at all times on the property

* Perform routine cleaning throughout the work area

* Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department

* Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel.

* Respond to guests requests for immediate repairs.

* Report lost-and-found items in accordance with hotel procedures

* All other assigned duties

**Qualifications/Requirements**

* High school diploma or equivalent

* Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time

* Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities

* Must display very good organization and time management skills

* Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks

* Must be able to regularly lift and carry up to 20 pounds without assistance

* To always maintain a high standard of personal hygiene and appearance

**Apply for Front Desk Agent**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Yes No Please add your resume (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensationEducation Highest level of education completed Military Experience Yes No I authorize any former employer, education institution, or any other person or representative of a company or organization to release the details of my former employment, education or other history including of any documentary evidence thereof to the company. I release my former employer, education institution or any other person or representative from any liablity for furnishing any such information to the company. Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 2/12/2022

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