Client Success Representative

3 weeks ago

Jersey City, United States AMWARE FULFILLMENT SERV Full time
Job description

We are looking for a few good CSRs with 3PL and/or Fulfillment experience. This position is not inside sales or call center driven. This is an opportunity to be the critical front-line interface for customers in a multi-client third-party logistics and fulfillment environment. If this is the type of position that you are seeking, continue reading We have an exciting opportunity in our Jersey City location:

The primary responsibilities of this position are to ensure that our customers' inventory is received and managed properly, and their orders are entered, filled, and shipped accurately and timely. The Account Manager/CSR needs to identify issues and concerns addressed by customers and apply relevant policies to resolve the issue. They are the main contact for all client interactions and must apply problem-solving techniques and project management methods to maintain strong client relationships.

Your Role and Responsibilities:

Manage the customers' order process and ensure orders are entered, filled, and shipped accurately and timely

Work with the Facility Manager and operations staff throughout the order, and the process to identify any potential issues or concerns with customers' orders

Learn and be able to work efficiently in our proprietary Warehouse Management System to ensure that customers' inventory is managed properly

Communicate with customers to provide an accurate account information, including the status of orders, inventory, and other routine inquiries

Apply problem-solving techniques and project management methods to maintain strong client relationships

Responsible for weekly and month-end billing and any billing-related questions from customers

Learn and understand Standard Operating Procedures for all account-related activities

Manage the organization and filing of all customer order and shipping documents

Requirements:

At least 2 to 3 years of account management or business to business customer service experience, ideally within a multi-client warehousing environment

Proven written and oral communications skills

Ability to identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions

Ability to manage difficult or emotional customer situations, respond promptly to customer needs, and meet commitments

Understanding of business and financial implications of decisions and ability to align work with strategic goals

Ability to communicate in a professional manner at all times with end-users, customers, vendors, and teammates, including senior management

Ability to interact with diverse work teams

Amware is an Equal Opportunity employer Please take a look at us: www.AmwareLogistics.com

Job Type: Full-time

Pay: From $22.00 per hour

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