Client Success Consultant
1 month ago
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI - one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to 'Help lawyers who help people'. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.
Working alongside our international team of passionate high achievers, you'll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious 'LEAPsters' working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you'll find yourself in good company here.
Meet the Practice Management team
Our Practice Management Teams are the passionate product experts building trusted client relationships that turn new customers into proud LEAP advocates. A team of friendly, caring problem solvers who thrive on helping others.
You'll discover all the ins, outs, and unique challenges of our clients as you connect them to cutting edge software that helps them be more productive and profitable.
The Role
In this role, you will be responsible for maintaining excellent client relationships (by zoom and in person).
You will oversee processes for minimizing churn and driving product value, ensuring retention revenue growth and satisfaction. This job focuses on the continued use and adoption of the software by our clients through further training and communications.
You must have the ambition to perform in a fast-paced environment, be able to think quickly on your feet and solve problems. Your "never give up" attitude is essential.
You will be responsible for the following:
- Become a product expert by developing and maintaining an outstanding knowledge of LEAP Software, including legal content and partner software
- Understand the LEAP product ethos and where it sits in the marketplace, and be willing to communicate this to external parties
- Provide information to LEAP support staff about client needs and lead issue resolution cross-departmentally.
- Work with cross-functional teams to implement, test, and measure initiatives and product updates to improve adoption and reduce churn
- Measure and report on client on-boarding & product adoption KPI's
- Act as the voice of our clients - identify trends and gaps based on communication and feedback from clients
- Contact clients regularly throughout their life with LEAP, ensuring they are using LEAP to its potential, devising and implementing strategies where they are not doing so
- Demonstrate the continued value and software development to existing clients through webinars and tutorials
- Focus on key clients via meetings and providing clear communication about the value of LEAP
- Exceptional organizational skills and self-discipline
- Demonstrable experience in a law firm environment
- Positive and professional attitude
- Ability to leverage cross functional business and technical resources to provide timely issue resolution
- An aptitude for quick learning
- An in-depth knowledge of the latest versions of Word, Excel and Outlook
- Superb communication skills, both written and verbal
- A passion for technology
- 2+ years' experience in a client facing role with a technology company
- Ability to leverage data to inform and support critical decisions
- Familiarity with dealing with client conflict and frustrations in a positive manner
- A clean drivers license for onsite visits
- Candidates must be based in either NJ, CA or FL.
- An extensive understanding of Legal Accounting rules and bookkeeping
- Knowledge of QuickBooks and/or Xero
- A thorough understanding of varying law firms' culture and expectations
- Medical, Dental and Vision Plans Available
- 401k with Company Matching Program
- Staff Events
- Gym Memberships
- Employee Assistance Plans
- Unlimited PTO
- Company Shares Opportunity
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. We look for the best person for the job.
We have other current jobs related to this field that you can find below
-
Client Success Consultant
2 weeks ago
Jersey City, New Jersey, United States LEAP Legal Software Pty Full timeLEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to Help lawyers who...
-
Client Success Consultant
4 weeks ago
Jersey City, United States LEAP Legal Software Full timeJob DescriptionJob DescriptionLEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our...
-
Client Success Director
1 week ago
Jersey City, United States Underwriting Solutions Full time**Company Description** We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. The Client Success team for Verisk’s Personal Lines Property Underwriting group is a customer-facing...
-
Client Success Representative
4 weeks ago
Jersey City, United States STACI AMERICAS Full time**Staci Americas is Hiring!** **Why Join Staci Americas?** We are looking for a Client Success Representative to be based at our Jersey City Location reporting to the Client Success Executive.** The** **salary is $22.00 - $26.00 per hr.** **Job Summary** **This position is not inside sales or call center driven.** We are looking for a Client Success...
-
Client Success Representative
4 weeks ago
Jersey City, United States AMWARE FULFILLMENT SERV Full timeJob descriptionWe are looking for a few good CSRs with 3PL and/or Fulfillment experience. This position is not inside sales or call center driven. This is an opportunity to be the critical front-line interface for customers in a multi-client third-party logistics and fulfillment environment. If this is the type of position that you are seeking, continue...
-
Client Consultant
2 weeks ago
Oklahoma City, United States Greater Giving Full timeSummary of This Role Oversees launch and conversion implementations including the development of systems and business process related solutions on behalf of the client. Defines client needs, determines a strategy and develops a plan/proposal for delivery of the project/implementation. Provides experience and best practice solutions for internal, client, and...
-
Director - Client Partner, Analytics Consulting
4 weeks ago
Jersey City, United States Tiger Analytics Full timeTiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 500 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including...
-
Client Success Representative
4 weeks ago
Oklahoma City, United States Paycom Online Full timeThe Client Success Representative is responsible for providing world-class service and top-tier support to clients to drive client retention. They retain and strengthen client relationships by providing proactive consultation, best practice solutions, and business strategies for optimizing system usage. They act as a partner and project manager to clients to...
-
Director - Client Partner, Analytics Consulting
4 weeks ago
Jersey City, United States Tiger Analytics Full timeTiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 500 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including...
-
Director - Client Partner, Analytics Consulting
4 weeks ago
Jersey City, United States Tiger Analytics Full timeJob DescriptionJob DescriptionTiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 500 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various...
-
Client Success Representative
4 weeks ago
Oklahoma City, United States Paycom Software, Inc. Full timeJob Details Level: Experienced Job Location: Oklahoma City Office - Oklahoma City, OK Position Type: Full Time Education Level: Bachelors or Equivalent Experience Salary Range: Undisclosed Travel Percentage: None Job Shift: 8 AM to 5 PM Job Category: Client Setup & Service DescriptionThe Client Success Representative is responsible for providing world-class...
-
Client Success Manager- Entry Level
4 days ago
Kansas City, Missouri, United States RPI Consultants Full timeCompany DescriptionAt RPI we pride ourselves on being a team in the truest sense. We foster a collaborative working environment and are available to lend a hand where needed. Our approach focuses on results, but we enjoy thinking outside the box and breaking down preconceived notions. Our atmosphere is professional and relaxed. We measure success through...
-
Client Success Manager- Entry Level
1 day ago
Kansas City, United States RPI Consultants Full timeCompany DescriptionAt RPI we pride ourselves on being a team in the truest sense. We foster a collaborative working environment and are available to lend a hand where needed. Our approach focuses on results, but we enjoy thinking outside the box and breaking down preconceived notions. Our atmosphere is professional and relaxed. We measure success through...
-
Customer Success Manager
4 weeks ago
Jersey City, United States Neptune Retail Solutions Full timeJob DescriptionJob DescriptionSalary: Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful advertising and...
-
Executive Client Success Representative
4 weeks ago
Oklahoma City, United States Paycom Full timeDescription "> The Executive Client Success Representative (ECSR) is responsible for providing world-class service and top-tier support to clients. They retain and strengthen client relationships by providing proactive consultation, best practice solutions, and business strategies for optimizing system usage. The Executive Customer Success...
-
Executive Client Success Representative
4 weeks ago
Oklahoma City, United States Paycom Online Full timeThe Executive Client Success Representative (ECSR) is responsible for providing world-class service and top-tier support to clients. They retain and strengthen client relationships by providing proactive consultation, best practice solutions, and business strategies for optimizing system usage. The Executive Customer Success Representative acts as a partner...
-
Director/Account Manager
4 weeks ago
Jersey City, United States Tiger Analytics Full timeTiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 500 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including...
-
Client Success Specialist III
3 weeks ago
Oklahoma City, Oklahoma, United States Oracle Full timeJob DescriptionOracle Energy and Water provides the most comprehensive platform of leading-edge solutions to empower utility business transformation—from asset operations to the customer experience. These validated, innovative solutions enable today's electric, gas, and water utilities to improve the customer experience and enhance operational efficiency....
-
Director/Account Manager
4 weeks ago
Jersey City, United States Tiger Analytics Full timeTiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 500 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including...
-
Director/Account Manager
2 weeks ago
Jersey City, United States Tiger Analytics Full timeTiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 500 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including...
