Front Desk Representative

1 week ago


Columbus, United States Percepta House Full time

Job Title: Front Desk Representative

Job Location: Columbus, OH

Job Type: Full-Time

Department: Office

Job Overview:

We are seeking a professional and customer-focused Front Desk Representative to join our team. As the first point of contact for our clients, visitors, and employees, you will play a key role in delivering exceptional customer service, maintaining smooth office operations, and creating a welcoming atmosphere. The ideal candidate will be personable, highly organized, and possess excellent communication skills.

Key Responsibilities:
  • Answer and direct phone calls to the appropriate departments or individuals.
  • Schedule and coordinate appointments, meetings, and conference room bookings.
  • Maintain and update the front desk area, ensuring it is clean, organized, and well-stocked with supplies.
  • Process incoming and outgoing mail and packages.
  • Handle and process customer complaints or inquiries in a professional and efficient manner.
  • Assist in administrative tasks such as filing, data entry, and maintaining office records.
  • Monitor office security, ensuring visitors sign in and out and following safety protocols.
  • Support office management with day-to-day operations, including coordinating with vendors and maintenance teams.
Qualifications:
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred).
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Exceptional organizational and multitasking abilities.
  • Professional demeanor with a positive and friendly attitude.
  • Ability to work well independently and as part of a team.
  • Excellent attention to detail and problem-solving skills.


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