Front Desk Manager
3 weeks ago
As a member of our hospitality team, the primary responsibility of a Front Office Night Manager is to provide effective leadership and coordination to associates delivering Front Desk services, and achieving the operating budget. This role will work closely with associates to ensure smooth guest arrival and departure procedures by performing all necessary duties at the Front Desk and supervising daily shifts, ensuring compliance with policies, standards, and procedures with a focus on training and empowering associates to provide excellent customer service. A crucial part of this role is to set a positive example for guest relations, continuously interact with customers to obtain feedback on room quality and service levels, and handle guest problems and complaints effectively.
* Efficiently and effectively perform all Front Desk duties, ensuring smooth and exceptional guest service.
* Supervise daily Front Desk operations, ensuring strict compliance with hotel policies and procedures.
* Take charge of Front Desk shifts as required to maintain seamless operations and excellent guest service.
* Complete and maintain accurate shift reports and paperwork to facilitate efficient handovers and reporting.
* Supervise Bell Staff, Switchboard, and Concierge/Guest Services, fostering optimal performance and teamwork.
* Manage lobby traffic to ensure efficient arrivals and departures, enhancing the guest experience.
* Oversee Front Office activities in the absence of higher management, ensuring continuity and service excellence.
* Operate department equipment and promptly report any malfunctions for timely resolution.
* Manage associate uniforms, including ordering and upkeep, maintaining a professional appearance for the team.
* Train staff on credit policies and monitor adherence to minimize bad debts, safeguarding hotel revenue.
* Participate in departmental meetings, effectively communicating Front Desk goals and aligning strategies.
* Supervise staffing levels to meet guest service and financial objectives, ensuring adequate coverage.
* Understand night audit procedures and utilize reports for accurate financial analysis and reporting.
* Exhibit outstanding hospitality skills, setting a positive example for the team and enhancing guest interactions.
* Proactively interact with customers, seeking feedback to ensure high service quality and guest satisfaction.
* Address guest problems and complaints promptly and effectively, resolving issues to enhance guest experiences.
* Empower associates to deliver excellent customer service by providing clear expectations and support.
* Conduct hospitality audits to assess performance and provide constructive feedback for continuous improvement.
* Attend meetings to understand group needs and share critical information with the Front Desk team.
* Review guest satisfaction results and implement action plans for improvement, striving for guest delight.
* Utilize guest information tracking systems to personalize service and proactively address guest needs.
* Support orientation and ongoing training programs to develop and maintain a skilled and motivated Front Desk team.
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Front Desk Manager
3 weeks ago
Montgomery, United States PCH Full timeAs a member of our hospitality team, the primary responsibility of a Front Office Night Manager is to provide effective leadership and coordination to associates delivering Front Desk services, and achieving the operating budget. This role will work closely with associates to ensure smooth guest arrival and departure procedures by performing all necessary...
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Front Desk Manager
1 week ago
Montgomery, United States PCH, Inc. Full timeAs a member of our hospitality team, the primary responsibility of a Front Office Night Manager is to provide effective leadership and coordination to associates delivering Front Desk services, and achieving the operating budget. This role will work closely with associates to ensure smooth guest arrival and departure procedures by performing all necessary...
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Front Desk Supervisor
2 weeks ago
Montgomery, United States Pchresorts Full time** Front Desk Supervisor** **Job Category****:** Supervisor **Requisition Number****:** SUPER08580 Showing 1 location **Job Details** **Description** Assist management staff with supervising daily department activities . Prompt and courteous delivery of all services, maintain positive image through all areas of guest contact and through cleanliness of guest...
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Front Desk Receptionist
2 weeks ago
Montgomery, United States Wright Pediatrics Full timeJob DescriptionJob DescriptionWe look for people who are dedicated, energetic, and passionate about pediatric healthcare and enjoy working with others. At Wright Pediatrics, we provide the highest quality of care in a warm, child friendly environment. Our employees deliver exceptional customer service and treat patients as if they are family.We are currently...
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Night Audit Front Desk Agent
4 weeks ago
Montgomery, United States Pchresorts Full time** Night Audit Front Desk Agent - (Part-time) $11 + $1 Differential** **Job Category****:** Front Office **Requisition Number****:** NIGHT08667 Showing 1 location **Job Details** **Description** We are looking for a Night Audit / 3rd shift Front Desk Agent who is passionate and creative about excellent hospitality and carries an enthusiastic attitude. We...
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Hotel Front Office Shift Manager
4 weeks ago
Montgomery, Alabama, United States Wind Creek Casino & Hotel Montgomery Full timeJob Overview 230 Pm 1100 PmThe Hotel Front Office Shift Manager is responsible for supervising the day-to day operations of the Front Desk and Front Services ensuring that excellent service is provided using AAA Four Diamond standards in Customer Service, as well as champions and supports the values and principles of Wind Creek Hospitality Workplace...
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Help Desk Technician
23 hours ago
Montgomery, United States Agile Defense Full timeSUMMARY: Agile Defense is seeking a highly qualified Help Desk Technician to join our dynamic team on the Field Assistance Service (FAS) Program in Montgomery, AL. The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force. DUTIES: Provide help desk support for all supported applications via phone/email. Serve as the initial...
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Front Desk Agent
4 weeks ago
Montgomery, United States Hilton Garden Inn Full timeIntroduction: We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service...
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Front Desk Clerk
4 weeks ago
Montgomery, United States THOMAS RODGERS ASSOCIATES LLC Full timeJob DescriptionJob DescriptionDuties & ResponsibilitiesGreeting and directing visitors and guestsAnswering and transferring phone calls to employeesScheduling appointments and managing calendarsHandle tax information drop off from clients.Coordinate client flow.Assist in preliminary data entry and document collection to support an efficient and positive tax...
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Air Force Cloud1 Service Desk
5 days ago
Montgomery, Alabama, United States SAIC Career Site Full timeDescription SAIC is seeking a highly motivated Site Support Technical Specialist to join our Cloud One team on a 24/7 support desk. The selected candidate will create and triage Tier 1 and Tier 2 tickets. Candidates must have a flexible schedule to work any shift needed per the call volume. The Air Force Cloud One Program is an existing global,...
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Customer Service Associate
2 days ago
Montgomery, United States Winn-Dixie Retail Stores Full timeOverview Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. Job Title: Customer Service Associate Location: Retail Grocery Location ...
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Receptionist/office Support
7 days ago
Montgomery, United States Kenneth L Thomet, CPA PLLC Full time**About us** Kenneth L Thomet, CPA PLLC is a small business in OTHER in Montgomery, TX. We are professional, agile and customer-centric. Our work environment includes: - Modern office setting - Food provided - Safe work environment - Relaxed atmosphere Position Overview: We are seeking a proactive and organized Administrative Assistant to join our team....
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Montgomery, United States Campbell Supply Company Full timeJob DescriptionJob DescriptionJob Description: Front Counter Parts Consultant- Commerical Truck Parts Pay Range $17-$20 per Hour with Commission Opportunities after initial training period We are looking for a motivated individual to come join our growing team at the Campbell Supply Company where our goal is to drive success by providing exceptional service,...
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Lab Assistant I
4 weeks ago
Montgomery, United States Jackson Hospital Full timeJob Description Responsible for the efficient handling of laboratory specimen receipt in a timely manner: Correctly identify the patient specimens while receiving blood/non-blood specimens in Lab computer system and charting of patient reports while practicing good customer service skills. Provide coverage of front desk area which includes: receipt of...
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Studio Manager
4 weeks ago
Montgomery, United States BIGVFITNESS LLC Full timeJob DescriptionJob DescriptionAs a Studio Manager (SM), you will be responsible for providing leadership and daily direction to the sales and group personal training teams in our facilities. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the SM must execute a lead generation /...
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Assistant General Manager
5 days ago
Montgomery, United States Gilbride Management Group (GMG) Full timeJob DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offVision insurance Job Title: Assistant General Manager AquaticsReports to: General ManagerFLSA Status: ExemptFull time position: minimum of 40 hours per week, nights and weekends...
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Hotel General Manager | All-Suite Hotel
4 days ago
Montgomery, United States Superior Talent Source Full timeJob DescriptionJob DescriptionWe are seeking a dynamic and experienced General Manager to lead the team and ensure the smooth and efficient operation of a Modern All-Suite Hotel. The ideal candidate will have a passion for hospitality, a proven track record of effective leadership, and a commitment to delivering outstanding guest experiences.Key...
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Hotel General Manager | Upper Midscale Hotel
5 days ago
Montgomery, United States Superior Talent Source Full timeJob DescriptionJob DescriptionWe are seeking a dynamic and experienced General Manager to lead the team and ensure the smooth and efficient operation of an Upper Midscale Hotel. The ideal candidate will have a passion for hospitality, a proven track record of effective leadership, and a commitment to delivering outstanding guest experiences.Key...
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Montgomery, United States Superior Talent Source Full timeJob DescriptionJob DescriptionWe are seeking a dynamic and experienced General Manager to lead the team and ensure the smooth and efficient operation of a Historic Boutique Hotel. The ideal candidate will have a passion for hospitality, a proven track record of effective leadership, and a commitment to delivering outstanding guest experiences.Key...
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Food Beverage Manager
4 days ago
Montgomery, United States Troon International Full time** Food Beverage Manager** **Job Category****:** Food & Beverage **Requisition Number****:** FOODB002350 Showing 1 location **Job Details** **Description** ****Kenton County Golf Courses**** The F&B Manager is a key member of the management team and is directly responsible for the oversight of all food & beverage operations at the property. This includes...