Help Desk Tech

1 month ago

Annapolis Junction, United States General Dynamics Full time

Responsibilities for this Position

Location: USA MD Annapolis Junction - 2711 Technology Drive, Annapolis Junction, MD (MDC246)

Full Part/Time: Full time

Job Req: RQ174733

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Suitability:

Public Trust/Other Required:

Job Family:

Help Desk

Job Qualifications:

Skills:

Customer Service, Help Desk Support, Troubleshooting

Certifications:

Security+, CE - Comptia Security+

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

Help Desk Technician

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT

Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software

Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

Diagnose, identify, isolate, and analyze problems utilizing historical database records.

May route calls to product line specialists, application, or system support specialists.

Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

WHAT YOU'LL NEED TO SUCCEED:

Required Education and Experience*:

* Help Desk Technician I - HS/GED and 0+ years of experience


* Help Desk Technician II - HS/GED and 1+ years of experience


* Help Desk Technician III - AA/AS and 3+ years of experience


* Help Desk Technician IV - AA/AS and 5+ years of experience


* Help Desk Technician V - AA/AS and 8+ years of experience


* Years of experience can count in place of education and education can count in place of years of experience in some cases.

Required Certifications:

* Must have or obtain Security+ CE certification prior to start date


* Must obtain a PWS 9.1 certification within first 120 days from start date. Can be any of the following certifications: ITIL, A+, HDI-CSR, MS 365



TS/SCI and CI Polygraph Required; US Citizenship Required

Location: Customer Site

GDIT IS YOUR PLACE:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $16.56 - $27.66. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA MD Annapolis Junction

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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