Help Desk Technician

3 weeks ago

Annapolis Junction, United States Columbia Technology Partners Full time
Job DescriptionJob Description

Description:

The Level 1 System Administrator (SA) shall possess the following capabilities:

  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning.

Qualifications:

  • U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
  • Seven (7) years experience as a SA in programs and contracts of similar scope, type and complexity is required.
  • Bachelor's degree in a technical discipline from an accredited college or university is required.
  • DoD 8570 compliance with IAT Level 2 is required.
  • Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Desired experience:

  • VMWARE, exposure to AWS
  • Linux system administration experience

Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.

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