Help Desk Specialist

1 week ago

Annapolis Junction, United States Cornerstone Defense Full time

Title: Help Desk Specialist

**Location**:Annapolis Junction, MD

**Company Overview**:
Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide through the use of many different types of intelligence, satellite, and cyber technologies. Cornerstone’s Intelligence Sector provides solutions to the United States Government for information collection, operations, exploitation and dissemination, and research activities. Our Team specializes in software development, cloud architecture, systems and network engineering, systems integration, agile management, as well as targeting operations and intelligence analysis. Our support to our mission customers includes cyber network operations, exploitation and defense, signals intelligence, human intelligence, and critical missions and networks.

Three (3) years of Help Desk experience with a Bachelor’s Degree in a Business, Technical or Math related field. Five (5) years with an Associate’s Degree or seven (7) years’ experience may be substituted for the Bachelor’s Degree.

Provides 365 days, 4 days a week, 10 hour a day shift (0600 - 2200) Help Desk support as defined by first response/Tier 1 and 2 support.

Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users
- Provide health and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
- Document and communicate outage information to co-workers and customers
- Document all communications in a ServiceNow ticket system, escalate tickets as needed
- Provide basic instructions on how to use services to both external and internal customers
- Troubleshoot customer accounts and users’ ability to logon to the collaboration environment
- Train and mentor junior members of the team

**IMPORTANT: DoD 8570 Compliance with IAT level 1 is required.**

???????

  • Help Desk Specialist

    1 month ago

    Annapolis Junction, United States Cornerstone Defense Full time

    Location: Annapolis Junction, Maryland Type: Contract Job #2590 Title: Help Desk Specialist Location: Annapolis Junction, MD *Clearance: *Active TS/SCI w/ Polygraph needed to apply * Company Overview: Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide...

  • Help Desk Specialist

    3 weeks ago

    Annapolis Junction, United States Cornerstone Defense Full time

    Location: Annapolis Junction, Maryland Type: Contract Job #2590 Title: Help Desk Specialist Location: Annapolis Junction, MD *Clearance: *Active TS/SCI w/ Polygraph needed to apply * Company Overview: Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide...

  • Help Desk Specialist

    2 weeks ago

    Annapolis Junction, United States Interclypse, Inc. Full time

    Description: Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community driven by the shared vision of redefining excellence. At Interclypse, you will find more than a career - you will discover a vibrant ecosystem where your talents are celebrated, your...

  • Help Desk Specialist

    4 weeks ago

    Annapolis Junction, United States Interclypse, Inc. Full time

    Description: Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community driven by the shared vision of redefining excellence. At Interclypse, you will find more than a career - you will discover a vibrant ecosystem where your talents are celebrated, your...

  • Help Desk Specialist 2

    3 days ago

    Annapolis, United States Quevera Full time

    Job Description: Quevera is seeking a Help Desk Specialist to join an exciting, collaborative and innovative team. A place where you are positioned for More than Just a Job. Where leadership partners with you, seek to cultivate and support career development, encouraging growth from within while striving to foster a diverse environment that improves...

  • Help Desk Tech

    4 weeks ago

    Annapolis Junction, Maryland, United States General Dynamics Information Technology Full time

    Req ID: RQ176825Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphJob Family: Help DeskSkills:Customer Service,Technical Support,TroubleshootingCertifications:Security+, CE - CompTIA-Security+ CEExperience:1 + years of related experienceUS Citizenship Required:YesJob Description:Help Desk Technician IITransform...

  • Help Desk Tech

    3 weeks ago

    Annapolis Junction, Maryland, United States General Dynamics Information Technology Full time

    Req ID: RQ176825Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphJob Family: Help DeskSkills:Customer Service,Technical Support,TroubleshootingCertifications:Security+, CE - CompTIA-Security+ CEExperience:1 + years of related experienceUS Citizenship Required:YesJob Description:Help Desk Technician IITransform...

  • Help Desk Tech

    2 days ago

    Annapolis Junction, United States General Dynamics Information Technology Full time

    Help Desk Technician. Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT youll be at the forefront of innovation and play a meanin Help Desk, Technical Support, Technician, Shift, Help, Support Specialist, Healthcare

  • Help Desk Specialist

    4 weeks ago

    Annapolis, United States OBXtek Full time

    Responsibilities OBXtek is looking for Help Desk Specialist at the US Naval Academy Information Technology Services to provide excellent customer-oriented assistance and Repair Shop support.  This position is responsible for the receipt, dispersal, storage and disposal of IT equipment as well as repair of hardware, software and configuration.   The US...

  • Help Desk Specialist

    3 weeks ago

    Annapolis, United States OBXtek Full time

    Responsibilities OBXtek is looking for Help Desk Specialist at the US Naval Academy Information Technology Services to provide excellent customer-oriented assistance and Repair Shop support.  This position is responsible for the receipt, dispersal, storage and disposal of IT equipment as well as repair of hardware, software and configuration.   The US...

  • Help Desk Tech

    4 weeks ago

    Annapolis Junction, United States General Dynamics Information Technology Full time

    **Req ID:** RQ174733 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph **Job Family:** Help Desk **Skills:** Customer Service,Help Desk Support,Troubleshooting **Certifications:** Security+, CE - Comptia Security **Experience:** 1 + years of related experience **US Citizenship...

  • Help Desk Tech

    2 weeks ago

    Annapolis Junction, United States General Dynamics Information Technology Full time

    **Req ID:** RQ174733 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph **Job Family:** Help Desk **Skills:** Customer Service,Help Desk Support,Troubleshooting **Certifications:** Security+, CE - Comptia Security **Experience:** 1 + years of related experience **US Citizenship...

  • Help Desk Tech

    4 weeks ago

    Annapolis Junction, United States General Dynamics Information Technology Full time

    Help Desk TechnicianTransform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Help Desk Technician...

  • Help Desk Tech

    3 weeks ago

    Annapolis Junction, United States General Dynamics Information Technology Full time

    Help Desk TechnicianTransform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Help Desk Technician...

  • Tier 1 Help Desk

    3 weeks ago

    Annapolis Junction, United States CyberCore Technologies Full time

    **TS/SCI Clearance with Polygraph REQUIRED** *** **Help Desk 0 - Service Desk** **10am - 6pm ONLY** Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web SA0 = 0 years of related experience + a BS degree (or 5 additional years) **Equal Employment and...

  • Help Desk Tech

    4 weeks ago

    Annapolis Junction, United States NES Associates Full time

    Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: Public Trust/Other Required: Job Family: Help Desk Job Qualifications: Skills: Customer Service, Help Desk Support, Troubleshooting Certifications: Security+, CE - Comptia...

  • Help Desk Tech

    4 weeks ago

    Annapolis Junction, United States General Dynamics Full time

    Responsibilities for this Position Location: USA MD Annapolis Junction - 2711 Technology Drive, Annapolis Junction, MD (MDC246) Full Part/Time: Full time Job Req: RQ174733 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: Public...

  • Help Desk Tech

    3 weeks ago

    Annapolis Junction, United States General Dynamics Full time

    Responsibilities for this Position Location: USA MD Annapolis Junction - 2711 Technology Drive, Annapolis Junction, MD (MDC246) Full Part/Time: Full time Job Req: RQ174733 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: Public...

  • Help Desk Tech

    3 weeks ago

    Annapolis Junction, United States NES Associates Full time

    Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: Public Trust/Other Required: Job Family: Help Desk Job Qualifications: Skills: Customer Service, Help Desk Support, Troubleshooting Certifications: Security+, CE - Comptia...

  • Help Desk/desktop Support

    1 week ago

    Annapolis, United States Talent group Full time

    This position performs help desk support while planning, integrating, and maintaining software and hardware for the Department’s local and wide area network. The primary responsibilities include providing on-site technical services to users and assisting with special projects, including the installation, configuration and upgrade of hardware and software,...