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Help Desk Tech

4 months ago

Annapolis Junction, United States General Dynamics Information Technology Full time
Help Desk Technician

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

WHAT YOU'LL NEED TO SUCCEED:

Required Education and Experience*:
  • Help Desk Technician I - HS/GED and 0+ years of experience
  • Help Desk Technician II - HS/GED and 1+ years of experience
  • Help Desk Technician III - AA/AS and 3+ years of experience
  • Help Desk Technician IV - AA/AS and 5+ years of experience
  • Help Desk Technician V - AA/AS and 8+ years of experience


*Years of experience can count in place of education and education can count in place of years of experience in some cases.

Required Certifications:
  • Must have or obtain Security+ CE certification prior to start date
  • Must obtain a PWS 9.1 certification within first 120 days from start date. Can be any of the following certifications: ITIL, A+, HDI-CSR, MS 365


TS/SCI and CI Polygraph Required; US Citizenship Required

Location: Customer Site

GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements

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Years of Experience
1 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification
Security+, CE - Comptia Security+

Travel Required
None

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Citizenship
U.S. Citizenship Required

Salary and Benefit Information
The likely hourly rate for this position is between $16.56 - $27.66. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.