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Part-Time Guest Experience Representative

4 months ago


New York, United States Lincoln Center Full time

Position: Part-Time Guest Experience Representative (June-August)

Department: Guest Experience

Role Overview: Lincoln Center for the Performing Arts (LCPA) serves three primary roles: it is the world's leading presenter of superb artistic programming, is a national leader in arts education and community relations, and functions as the manager of the Lincoln Center campus, which is home to 11 separate resident organizations. LCPA presents over 350 performances annually throughout our different performance series.

Guest Experience Representatives (GE Reps) are the welcoming faces of Lincoln Center, and will be supporting Lincoln Center's upcoming Summer for the City Festival this summer. They greet guests at events and performances in David Geffen Hall, Alice Tully Hall, The David Rubenstein Atrium, Stanley Kaplan Penthouse, Clark Studio, Damrosch Park and other locations around the Lincoln Center campus. In addition to greeting and general wayfinding, they assist guests at all entry & security checkpoints. It is important that Guest Experience Reps always model Lincoln Center's three Guest Experience Principles: Inclusive, Engaged and Distinct.

You'll be a great fit if you can perform the following:

* Greet guests attending events presented by Lincoln Center.
* Ensure all guests comply with current health and safety protocols, upon entry, during events and exit.
* Exemplify excellent customer care characteristics in all interactions with patrons, guests, and fellow co-workers.
* Provide accurate information about an event or venue upon request, including directions, program or constituent organizations.
* Work with Security to maintain access control to performance areas and assist guests at all Security check points.
* Distribute event materials to guests as needed.
* Notify management and/or Security of any emergency situations immediately as they occur.

You'll be a great fit if you have the following:

* Proven customer service experience.
* Strong interpersonal and communication skills.
* Ability to multi-task and problem solve in a fast-paced environment.
* Flexible availability is a must, including being able to work during matinee, evening, and weekend performances.
* Ability to stand for varying periods of time; such requirements to be performed either with, or without, reasonable accommodation.



What is Lincoln Center for the Performing Arts?

Lincoln Center for the Performing Arts (LCPA) is the world's leading performing arts center in the heart of New York City. In these times of heightened anxiety and vigilance, we are holding on to the important role the arts play in our lives: they nourish our hearts and minds, teach us valuable lessons and critical skills, and help us create community. We are resolved not to lose sight of what connects us, and we hope you will consider joining our talented, diverse team.

We are:

1. The manager of the Lincoln Center Campus.

* We are part of 16 acres of activity and one of eleven amazing resident organizations

2. A leading Arts Presenter.

* We curate a number of series showcasing music, dance, and theater

3. An Education Hub.

* We have reached 20 million students, educators, principals, and community members

Who are our people?

Lincoln Center is a diverse team of dreamers, collaborators, and entrepreneurs who use unique platforms in the heart of New York City and beyond to advocate for the transformative impact of artistic experiences.

Lincoln Center People imagine and create in concert with this mission by founding President John D. Rockefeller III - "The arts are not for the privileged few, but for the many. Their place is not on the periphery of daily life, but at its center."

Lincoln Center welcomes applicants from all sectors who agilely solve problems, show up as they are, and can't stop innovating.

What's the news?

Highlights from the Summer Season

* Celebrating Art, Community, and Resilience Post-COVID: Summer for the City Returns to New York For A Second Year
* Vibrating Haptic Suits Give Deaf People a New Way to Feel Live Music
* The True Winners and Losers of the Las Culturistas Culture Awards
* Her Symphony Reclaims an Ancestral Story, and Classical Music

Campus Happenings

* Lincoln Center Names Conductor for Reimagined Mostly Mozart Orchestra
* Henry Timms Wants to Tear Down Walls at Lincoln Center
* Lincoln Center Presents to Continue This Winter/Spring With Expanded Free and Choose-What-You-Pay Performances
* The 2024 Tony Awards Will Be Hosted at Lincoln Center

Legacies of San Juan Hill

* Before Lincoln Center, San Juan Hill Was a Vibrant Black Community
* Lincoln Center Launches San Juan Hill Project Digital Hub To Remember the Lost Urban Neighborhood
* Lincoln Center lanza plataforma para rescatar la cultura de un barrio negro

Who is our President and CEO?

Henry Timms is the co-founder of #GivingTuesday and the co-author of New Power.

Join us

It is the policy of Lincoln Center to ensure equal employment opportunity without discrimination or harassment on the basis of race, creed, color, national origin, sex, age, religion, disability, marital or civil partnership/union status, familial or caregiver status, alienage or citizenship status, sexual orientation, gender identity or expression, pregnancy, military or veteran status, genetic information, predisposition, or carrier status, unemployment status, domestic violence, sexual violence, or stalking victim status, or any other characteristic protected by federal, state, or local law. LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.