Front Office Coordinator

2 weeks ago

Durham, United States LifeStance Health Full time
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team

ROLE OVERVIEW

We are seeking a reliable and motivated Front Office Coordinator to join the LifeStance team. This candidate will be responsible for supporting the front office, patients, and clinicians within any assigned site. You will be responsible for patient management, check in/out processes, answering phones, assisting patients in-person and/or remote, including scheduling follow-up appointments, and resolving a variety of issues surrounding patient accounts and patient care issues by providing quality customer service.

Candidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, possess professional etiquette, and provide excellent customer service.

RESPONSIBILITIES

  • Greeting and checking patients in/out in a courteous manner; including going over all necessary paperwork, collection of co-payments/deductibles/co-ins, balances etc., at the time of service.
  • Provide patients with initial assessment paperwork, evaluate for completion, and accept electronic forms into the EHR system.
  • Answering calls and providing patient support with miscellaneous inquires, payment related questions, release requests, etc.
  • Ensure accuracy of patient accounts, such as accurate billing address, contact information, payment authorization and collection.
  • Assisting patients with scheduling follow-up appointments, rescheduling appointments as needed, and managing (Tele/In-person) appointments scheduled for accuracy.
  • Assisting patients with Vsee access, Patient Portal, and navigate LifeStance website platforms
  • Answering emails and Patient Messages via Patient Portal and voicemails
  • Auditing the scheduler daily for appointment cleanup
  • Office upkeep and making sure common space is clean and clutter free

  • General office duties, such as sorting the office mail, scanning documents, and Efaxes
  • Backup support to the Office Manager for the pre-appointment processes
  • All other office duties as assigned by the Office Lead

Hours: M-F 8:45am - 5:15pm

Location: 2530 Meridian Parkway Suite 115 Durham, NC 27713

Pay: $19 - $20.00/hour

SKILLS & EXPERIENCE

  • High School Diploma or equivalent; Associate's degree preferred
  • 2 years of customer service care experience; experience in healthcare is highly preferred
  • Prior knowledge of OSHA/HIPAA regulations would be advantageous
  • Ability to multitask
  • Ability to work independently and as a team member
  • Strong communication skills, both written and verbal
  • Qualified candidates must be legally authorized to be employed in the United States
  • Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
  • LifeStance is an EEO/Affirmative Action Employer and does not discriminate based on age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

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