Front Desk Agent Durham + Counting House
3 weeks ago
* 28-Feb-2022 to 29-Mar-2022 (MST)
* Front Office
* Durham, NC, USA
* 15.00
* Hourly
* Full and Part Time Available
*Benefits include health/vision/dental/life insurance, real-time access to earned wages, paid time off, 401(k), teammate referral bonuses and family meal.*
**General Purpose:** With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival. **If you love saying YES and enjoy engaging with the community by leading with ART 21c is the perfect place for you. The starting wage for this position is $15 per hour.**
**Reports To:** Front Desk Supervisor/Front Office Manager
**Supervises:** None
**Specific Responsibilities:**
* Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
* Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
* Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
* Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
* Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
* Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
* Accepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service.
* Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
* Maintains a friendly, cheerful and courteous demeanor at all times.
* Processes all guest mail, messages and faxes: receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
* Stays up to date on gift shop merchandise, provides guests with information and processes gift shop sales.
* Relays art exhibition information to guests.
* Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.
* Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
* Performs other duties as assigned, requested or deemed necessary by management.
**Qualifications:**
* Knows standard cash handling procedures and knowledge of computerized cash register systems.
* Must be fluent in English.
* Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
* Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
* Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
* Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.
* Must pass a background check.
**Education/Formal Training**
* High School diploma or equivalent
**Experience**
* Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
**21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here:**
Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.
-
Weekend 3pm-11pm Front Desk Agent
4 weeks ago
Durham, United States Candlewood Suites Durham Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Weekend 3pm-11pm Front Desk Agent
3 weeks ago
Durham, United States Candlewood Suites Durham Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Agent
4 days ago
Durham, North Carolina, United States Driftwood Hospitality Management Full time** Front Desk Agent / Shuttle Driver** **** Posted February 23, 2022 > Looking for Experienced Hilton Brand Front Desk Agents Above Average Pay & Benefits *Driftwood Hospitality Managements company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives....
-
Weekend 3pm-11pm Front Desk Agent
4 weeks ago
Durham, United States Aimbridge Hospitality Full timeJob Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Weekend 3pm-11pm Front Desk Agent
3 weeks ago
Durham, United States Aimbridge Hospitality Full timeJob Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Durham, United States Summit Hospitality Incorporated Full time**SUMMIT HOSPITALITY GROUP: Front Desk Agent JOB DESCRIPTION** **SUMMARY**: The Hotel Front Desk Agent for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations. Daily operations consists of guest interaction by recording and communicating guest special requests and problems to...
-
Durham, United States Summit Hospitality Incorporated Full time**SUMMIT HOSPITALITY GROUP: Front Desk Agent JOB DESCRIPTION** **SUMMARY**: The Hotel Front Desk Agent for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations. Daily operations consists of guest interaction by recording and communicating guest special requests and problems to...
-
Front of the House Manager
4 weeks ago
Durham, United States Grub Durham Full timeJob DescriptionJob DescriptionFront of the House Manager--- For Immediate Hire (open until filled) ---Do you work well within a team environment?Are you able to multi-task and have a passion for food?Do you actively consider culture and core values when making critical decisions?If so, we’d love to hear from you soon. Our ideal candidate would be a perfect...
-
Front of the House Manager
3 weeks ago
Durham, United States Grub Durham Full timeJob DescriptionJob DescriptionFront of the House Manager--- For Immediate Hire (open until filled) ---Do you work well within a team environment?Are you able to multi-task and have a passion for food?Do you actively consider culture and core values when making critical decisions?If so, we’d love to hear from you soon. Our ideal candidate would be a perfect...
-
Front Desk Agent
3 weeks ago
Durham, United States Marriott Raleigh Durham Research Triangle Park Full timeDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is...
-
Front Desk Agent
3 weeks ago
Durham, United States Marriott Raleigh Durham Research Triangle Park Full timeDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is...
-
Front Desk Agent
3 weeks ago
Durham, North Carolina, United States Marriott Raleigh Durham Research Triangle Park Full timeDriftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is...
-
Front Desk Agent
4 weeks ago
Durham, North Carolina, United States Marriott Raleigh Durham Research Triangle Park Full timeDriftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is...
-
Weekend 3pm-11pm Front Desk Agent
4 weeks ago
Durham, United States Aimbridge Hospitality Full timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...
-
Weekend 3pm-11pm Front Desk Agent
2 weeks ago
Durham, United States Aimbridge Hospitality Full timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...
-
Durham, United States Summit Hospitality Incorporated Full timeJob DescriptionJob DescriptionDescription:SUMMIT HOSPITALITY GROUP: Front Desk Agent JOB DESCRIPTIONSUMMARY: The Hotel Front Desk Agent for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations.Daily operations consists of guest interaction by recording and communicating guest...
-
Durham, North Carolina, United States Summit Hospitality Incorporated Full timeSUMMIT HOSPITALITY GROUP:Front Desk Agent JOB DESCRIPTIONSUMMARY: The Hotel Front Desk Agent for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations.Daily operations consists of guest interaction by recording and communicating guest special requests and problems to appropriate...
-
Night Auditor/Front Desk Agent
4 weeks ago
Durham, United States Millennium Hotel Durham Full timeJob DescriptionJob DescriptionJob description```Duties```We are seeking a detail-oriented and customer-focused individual to join our team as a Night Auditor. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. Your primary responsibilities will include:- Conducting the night audit...
-
Front Desk Agent
2 months ago
Durham, United States Summit Hospitality Incorporated Full timeJob DescriptionJob DescriptionDescription:SUMMIT HOSPITALITY GROUP: Front Desk Agent JOB DESCRIPTIONSUMMARY: The Hotel Front Desk Agent for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations.Daily operations consists of guest interaction by recording and communicating guest...
-
Front Desk
4 weeks ago
Durham, United States SpringHill Suites Raleigh-Durham AirportResearch Triangle Park Full timeAdditional Information Pay: $15.36/hour, Valid license and ability to drive shuttle van requiredJob Number 24083131Job Category Rooms & Guest Services OperationsLocation SpringHill Suites Raleigh-Durham Airport/Research Triangle P, 920 Slater Road, Durham, North Carolina, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition...
