Customer Relations Representative

3 weeks ago

Camas, United States Wade Au - State Farm Agent Full time
Benefits:
  • Matching Simple IRA
  • Leads provided
  • Recession proof industry
  • Training and Mentoring- 70+ years of combine experience
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Paid time off
  • Opportunity for advancement

Position Overview

Do you have 2-3 years of prior sales and customer service experience with a State Farm agent?  Do you like the idea of not commuting? Can you be productive on your own and still work with a team? Would you like to be compensated based on your efforts? Is it your passion to take great care of customers and do what's right for them?     If you answered yes to these questions, We have a FULLY REMOTE Customer Care Representative position for you.  
ABOUT THE AGENT AND AGENCY:
Hello my name is Wade Au,  I grew up in South Dakota where I met my wife Kavita. I graduated from the University of South Dakota and  "fooled" her into marrying me as she thought I was going to medical school.   When you stop with a biology degree you end up doing insurance.  Both Kavita and I started with State Farm the same day in 1993 right out of college.  We have 2 sons ages 19 and 21.

Our motto is "to do our best for the benefit of others"
We are passionate about taking great care of our customers and doing our best for them.

If you join our team,  you will find we very focused on our goals and we are very clear how to teach your the processes you need to win. 


RESPONSIBILITIES: 
  • First to receive customer phone calls,  deepen relationship with every call,  get to know them better and take great care of the client from beginning to the end with every interaction with customer. 
  • Add value by getting to know the client, what their needs and goals are and then solving their problems with our insurance products. 
  • Work in a team environment to meet daily production goals and complete tasks with assigned due dates. 
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Be a self starter and maintain high level of activity with little supervision. Maintain a strong work ethic with a total commitment to success each and every day.
  • Pivot and look out for multi line opportunities, set appointments for self or team mates for follow up appointments.
  • Multi line with solutions customers do not have such as life products, health products, plups, boats etc.
As an Agent Team Member, you will receive...

REQUIREMENTS:  3+ years of State Farm experience from a State Farm agency
  • Work in Pacific Time zones  8 AM to 5 PM (that means starting late but ending late for you Central and Pacific time zone folks)
  • Must be Competitive, Self starter with little supervision
  • Excellent communication skills - written, verbal and listening (must document customer interactions and follow agencies processes)
  • People-oriented
  • Organizational skills
  • Detail oriented
  • fully understand State Farm's current systems and processes already.
  • Property and Casualty license (must already have )
  • Life and Health license (must already have)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

This is a remote position.

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