Customer Care Expert

4 days ago


Camas, Washington, United States Wade Au - State Farm Agent Full time
At Wade Au - State Farm Agent, we are looking for a talented Customer Service Representative to join our team. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.

About the Position
As an Agent Team Member, you will be responsible for taking great care of our clients from beginning to end with every interaction. You will add value by getting to know each client's needs and goals and solving their problems with our insurance products. You will work in a team environment to meet daily production goals and complete tasks with assigned due dates. Your prompt, accurate, and friendly customer service will include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Requirements and Qualifications
- Minimum 3+ years of previous sales experience from a State Farm agency
- Excellent communication skills, both written and verbal
- Ability to fully understand State Farm's current systems and processes (Sales Force)
- Property and Casualty license (obtainable within a reasonable timeframe)
- Life and Health license (obtainable within a reasonable timeframe)

Benefits and Compensation
We offer a competitive salary range of $50,000 - $65,000 per year, depending on experience. Additionally, you will enjoy benefits such as matching simple IRA contribution, training and mentoring, recession-proof industry, leads provided, great work-life balance, bonus based on performance, health insurance, paid time off, signing bonus, training and development, and tuition assistance.

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