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Strategy & Operations Associate

4 months ago

Los Angeles, United States Doordash Full time

About the Team

DoorDash Drive is our hypergrowth fulfillment platform serving restaurants, grocers, and retailers across the United States and Internationally. As an associate on our Drive Restaurants team, you'll be responsible for articulating and executing our go-to-market strategy for various growth initiatives as well as partnering with our largest and most strategic clients in order to understand needs and develop solutions to better serve them.

Drive is a white label order fulfillment service where our Merchants receive orders from their own customers. Using their native channels, the Merchant is responsible for ingesting the order, tendering customers' payment, and requesting the dasher from DoorDash. See here for more information.

About the Role

Drive is the fastest growing part of DoorDash, and the Drive Restaurants business still has a ton of room to grow. Clients with existing delivery fleets represent a significant strategic opportunity to the business. As an Associate for DoorDash Drive's Strategy & Operations team, you will play a critical role in driving our growth and success. As a direct owner of this segment, you will be critical in helping us to build and execute on our growth strategy across some of the largest and most strategic clients to help us launch and scale our partnerships: understanding their needs, developing products, and partnering cross-functionally to bring solutions forward.

On a typical day, you may work with team members to design experiments that improve quality and delivery operations, address issues that enable our and our merchants' processes run efficiently, or dive into data to explain performance at the lowest level of detail and make sure we never stop growing. The ideal candidate for this role should be a self-starter with an entrepreneurial mindset, able to take ownership and create plans from scratch, and drive execution while obtaining cross-functional buy-in to achieve DoorDash Drive's strategic goals.

You will report into a Manager in our Drive Restaurants team in our Platform Products organization.

You're excited about this opportunity because you will…

* Dive into data, talking to merchants and customers, and obsessing over the details to make sure we create value for our merchants
* Grow a profitable product within a high-growth business by developing tailored growth/marketing strategies by leveraging DoorDash technology and products
* Work closely with cross-functional partners from Product, Engineering, Analytical, Support, Business Development and Sales, and Marketing to drive execution and excellence on behalf of our merchant partners and align company-wide resources to make our product even better
* Analyze complex data sets paired with partner team feedback to provide insights and recommendations to our leadership
* Steer the scaling and optimization of operations and quality across Drive

We're excited about you because…

* You have a Bachelor's degree or higher
* 1+ years of relevant experience in consulting, strategy, business development/sales, or operations; high-growth or early-stage startup experience is a plus
* You imagine, develop, and execute on workstreams from start to completion with little oversight
* You are resourceful and can engage other teams and resources to independently figure out answers to nebulous questions
* You oscillate easily from strategic considerations to tactical execution
* Are a self-starter who is energized by a difficult problem
* Have a passion for building
* You display extreme ownership across every workstream while ruthlessly prioritizing what will actually move the needle
* You are an strong analytical thinker who can provide applicable recommendations out of complex dataset
* You maintain a careful balance between attention to detail and swift execution
* You operate comfortably in ambiguous environments while maintaining a strong bias for action
* You communicate precisely dependent on audience and level of detail necessary to share

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that's why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

We expect this position to be filled by 7/13/24

Colorado Pay Range: