Customer Service Advocate
3 weeks ago
Medix Healthcare
Phoenix, AZ 85004
Monday - Friday 7:00am-4:00pm
$21.15-23.50/hour (DOE)
Job Details
Hourly
$21.15-23.50/hour (DOE)
Job Type
Full-Time
Qualifications
- High school diploma or GED
- 2+ years Pharmacy or PBM call center experience
- Knowledge of medical/pharmaceutical terminology
Essential Duties and Responsibilities:
As a Pharmacy Customer Service Advocate you will...
- Working in call center (95% inbound calls, 5% outbound calls)
- About 30-50 calls/day, average call handle time is 6.5 minutes
- Calls will be from pharmacies, clients, members, other insurance providers
- Calling to get missing information, prescription updates
- Lots of people call about their pharmacy coupon cards
- Determine pharmacy eligibility by reviewing, researching, and analyzing information in the appropriate system
- Maintain and enter member/prescription information into systems as information is received and forward records to the appropriate parties when applicable.
- Record and respond to calls/emails/faxes from Member, Providers, and Pharmacies.
- Maintain a high level of knowledge to answer specific Pharmacy Plan Benefit information or sharing guideline related questions.
- Provide exceptional customer service for incoming/outgoing calls.
- Provide timely and thorough responses to internal and external customers.
- Maintain HIPAA/PHI guidelines to ensure the confidentiality of all calls and documents.
- Escalate difficult issues to the appropriate party.
- Use critical thinking and reasoning to resolve conflicts and manage workloads efficiently.
Work Environment: This position is going to be HYBRID.
Job Type: Full-time
Pay: $21.15 - 23.50 / Hourly
Schedule:
- Monday-Friday 7am-4pm
#MedixMW
Medix is acting as an Employment Agency in relation to this vacancy.
-
Customer Service Advocate
3 weeks ago
Phoenix, United States Medix Full timePharmacy Customer Service Advocate Medix Healthcare Phoenix, AZ 85004 Monday - Friday 7:00am-4:00pm $21.15-23.50/hour (DOE) Job Details Hourly $21.15-23.50/hour (DOE) Job Type Full-Time Qualifications High school diploma or GED 2+ years Pharmacy or PBM call center experience Knowledge of medical/pharmaceutical terminology Essential Duties...
-
Customer Service Advocate Lead
3 weeks ago
Phoenix, Arizona, United States USAA Full timeWhy choose USAA for your career?We're a financial services leader dedicated to serving the military community and their families. At USAA, we prioritize honesty, integrity, loyalty, and service in everything we do.The OpportunityAs a Customer Service Advocate Lead, you will play a key role in resolving complex complaints and providing exceptional customer...
-
Customer Service Advocate
2 weeks ago
Phoenix, Arizona, United States CBRE Full timeAbout the Role\The purpose of this position is to provide top-notch customer service by responding to inquiries and resolving issues in a timely and professional manner.\This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.\You will be responsible for generating and dispatching service...
-
Customer Service Advocate
1 week ago
Phoenix, Arizona, United States Mutual of Omaha Mortgage Full timeSeeking highly skilled call center representatives to join our team at Mutual of Omaha Mortgage. As the voice of our company, you will interact with valued customers who have expressed interest in our products and services.Job ResponsibilitiesHandle a large volume of warm inbound and outbound calls in a timely manner.Read scripts verbatim for products and...
-
Customer Service Advocate
2 weeks ago
Phoenix, Arizona, United States Every Word Code Full timeAbout Every Word CodeWe are a dynamic company seeking a dedicated and empathetic Customer Service Representative to join our team in Phoenix, AZ. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to work in a fast-paced environment.Job DescriptionKey Responsibilities: Respond to customer...
-
Homebased Customer Advocate
1 week ago
Phoenix, Arizona, United States Chewy Full time**Job Responsibilities**As a Homebased Customer Advocate, you will be responsible for engaging directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet to problem-solving when something doesn't go as planned. You will research and problem-solve to determine appropriate solutions for customers, think...
-
Customer Advocate
4 weeks ago
Phoenix, United States Modivcare, Inc. Full timeAre you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!Modivcare is looking for a Dispatcher (Customer Advocate I) to schedule, route, and dispatch trips to third-party providers. You will handle the coordination of pre-scheduled trips to...
-
Customer Advocate
4 weeks ago
Phoenix, United States Modivcare, Inc. Full timeAre you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is looking for a Dispatcher (Customer Advocate I) to schedule, route, and dispatch trips to third-party providers. You will handle the coordination of pre-scheduled trips to...
-
Phoenix Area Customer Advocate
1 week ago
Phoenix, Arizona, United States French Agency Full time**Join Our Team:**We're seeking a dedicated and detail-oriented Phoenix Area Customer Advocate to provide exceptional customer service and support from the comfort of your home office.Salary Range: $55,000 - $70,000 per year, dependent on experience.Key Responsibilities:Offer top-tier customer support via phone, email, and chat.Work closely with the sales...
-
Phoenix Area Customer Advocate
1 week ago
Phoenix, Arizona, United States French Agency Full timeJob TitleWe are seeking a skilled Phoenix Area Customer Advocate to join our team at French Agency. As a key member of our support team, you will provide critical assistance to customers in the Phoenix area.Key ResponsibilitiesDeliver outstanding customer support via phone, email, or chat.Analyze customer needs and develop effective solutions.Collaborate...
-
Customer Service Advocate Associate
3 weeks ago
Phoenix, Arizona, United States Londen Insurance Group Full timeWe are looking for a talented Business Development Representative to join our sales team. In this role, you will be responsible for identifying new business opportunities and building relationships with key decision-makers.**Key Responsibilities:**Conduct market research and analysis to identify potential sales targetsDevelop and implement targeted sales...
-
Client Advocate
3 weeks ago
Phoenix, Arizona, United States Paychex Full timeWe are seeking a highly motivated and customer-focused Client Advocate to join our team at Paychex. In this role, you will be responsible for advocating on behalf of our clients, identifying and addressing their needs, and ensuring that they receive the best possible service from our company.The ideal candidate will have a strong passion for providing...
-
Customer Service Representative
1 day ago
Phoenix, United States Acro Service Corp Full timeLooking to hire a Customer Service Representative for one of my potential clients in Phoenix, AZ. This is a Hybrid role. "Local Candidates Only"This position requires candidates to be available to work from the office and work from home. Job Details:Job Title- Customer Service RepresentativeLocation- Phoenix, AZ 85007 (HYBRID)Duration- 1 yearPay range- $18...
-
Customer Service Representative
1 day ago
Phoenix, United States Acro Service Corp Full timeLooking to hire a Customer Service Representative for one of my potential clients in Phoenix, AZ. This is a Hybrid role. "Local Candidates Only"This position requires candidates to be available to work from the office and work from home. Job Details:Job Title- Customer Service RepresentativeLocation- Phoenix, AZ 85007 (HYBRID)Duration- 1 yearPay range- $18...
-
Customer Service Representative
22 hours ago
Phoenix, United States Abacus Service Corporation Full timeAssignment View Sector State of AZ Contract Number CTR060284 Contractor's Work Location AZDOR ...
-
Customer Success Advocate I
1 week ago
Phoenix, United States Caris Life Sciences Full timePosition Summary A Customer Success Advocate (CSA) answers incoming customer phone calls and follows company policies to solve customer issues. The CSA will determine who else at Caris may help solve more complicated questions. The CSA provides the service necessary for customer needs to be met. As the first point of contact for many customers' questions or...
-
North America Cabinetry Group Customer Advocate
2 weeks ago
Phoenix, Arizona, United States North America Cabinetry Group, Inc. Full timeAbout the Job:We are seeking a highly skilled and customer-focused Customer Advocate to join our team at North America Cabinetry Group, Inc. in Phoenix, AZ.About You:You have a high school diploma or equivalent.You have 1 year of experience in customer service.You have excellent communication skills, problem-solving skills, and patience.You can multitask,...
-
Customer Service Representative
3 months ago
Phoenix, United States Acro Service Corp Full timeJob title :: Unclaimed Property Representative (Hybrid)Payrate :: $18 per hour without benefits (MAX)Duration :: 12 Months Contract (Possible Extension or FTE)Location :: Phoenix, AZ, 85007 (Hybrid Flexibility)Shift :: Mon-Fri [8 AM – 5 PM]Position Overview: The Unclaimed Property Hotline Representative serves as the primary point of contact for Unclaimed...
-
Customer Service Expert
1 week ago
Phoenix, Arizona, United States Big Brand Tire & Service Full timeJob OverviewWe are seeking a highly motivated and customer-focused Sales and Service Advisor to join our team at Big Brand Tire & Service.About the RoleThis is an excellent opportunity for individuals who enjoy working in a fast-paced environment, providing exceptional customer service, and recommending products and services to customers. Our ideal candidate...
-
Customer Service Manager
3 months ago
Phoenix, United States Acro Service Corp Full timeThe ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience. ResponsibilitiesProvide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growthEstablish performance benchmarks and hold team to those...