Front Desk Representative

2 weeks ago

Birmingham, United States Goldfish Swim School MFO Full time
Benefits:
  • Company parties
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement
  • Training & development

Experienced Front Desk Representative Wanted

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School We’re a rapidly growing, award winning swim school franchise that is not your typical company

We are seeking a Saturday + evening Front Desk Representative to help grow our business  Our evening shifts start at 3:30 and run until 7:30 Monday and Wednesday or 8:30 Tuesday and Thursday.  Our Saturday shift starts at 8:30 and lasts until 4:15.  This person can also make some extra money by working our birthday parties and events  On open swim dates and birthday party dates, this individual must be willing to start later in the day, around 12:00, and work until 7:15.  

We change lives We help children reach their goals We love our employees and reward them with awards, bonuses and fun social events We offer paid training and a set schedule to promote work/life balance. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:
  • Leadership roles
  • Set schedule
  • Competitive pay starting at $15 per hour 
  • Valuable work experience
  • Flexible part-time scheduling
Requirements:
  • Loves to work with children
  • Excellent interpersonal communication and organizational skills
  • Must pass background examinations (included with training)
Job Title: Front Desk Representative
Reports to: General Manager / Assistant GM
FLSA Status: Non-Exempt
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.
Duties and Responsibilities:
  1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
  2. Processes student registrations using effective sales / customer service techniques.
  3. Resolves customer concerns using a WOW Customer Service.
  4. Greets parents and students as they report to the front desk.
  5. Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
  6. Checks voicemail and email correspondence and responds in a timely manner.
  7. Updates informational displays with accurate and timely promotions and literature.
  8. Makes calls to resolve open account problems.
  9. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
  10. Fulfills other duties and responsibilities as assigned by the Employer.
Education/Experience: High school diploma, GED, preferred. Intermediate level computer skills required using Word, Excel and other software systems.
Certifications and licenses: CPR, First Aid and AED certification strongly preferred.
Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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