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Front Desk Agent

4 months ago

Washington, United States Lore Group Full time
Lyle takes the best of "home" and then makes it even better. It is somewhere you can make your own, be cared for and always feel welcome. Whether you're a proud Washingtonian or a guest in our capital city, you'll unwind in complete comfort throughout your time with us. However, that comfort is never at the expense of a style that is unique to Lyle: beyond the expected, but never over the top.

We are looking for an experienced and passionate Front Desk Agent for Lyle Washington DC. Our preferred Front Desk gent would have luxury or independent hospitality experience in the Washington DC market.

You are someone that thrives in a non-stop environment, has an open mind, a great sense of humor, and loves finding solutions, working with a team and proactively creating positive outcomes.

The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.

Front Desk Agent Essential Functions:

• Welcome guests in a warm, personable, sincere, and friendly manner.

• Post charges to appropriate guest accounts.

• Anticipate guests' needs, create personal and memorable experience and solutions.

• Assist operators and reservations as needed.

• Collaborate and communicate with all departments to ensure seamless guest satisfaction.

• Comply with all company policies and procedures.

• Perform all other duties requested by Front Office Leaders.

**This position requires open availibility

This position requires the following knowledge, skills and abilities:

• Hotel Experience is not required - Fun and welcoming personality is a MUST

• A minimum of 1-2 years hospitality experience is preferred but not required

• Excellent communication skills; both verbal and written

• Exceptional organizational skills

• Ability to smile while multi-tasking and meeting your deadlines

• Flexible schedule is required to meet the needs of the business

Benefits

At Lyle Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
  • Medical, Dental & Vision Insurance (for full-time employees)
  • 10 Days Vacation - Plus every year an extra day
  • Company Paid Life Insurance 1.5X annual salary
  • Employee Assistance Program
  • Referral Incentive
  • 401K with 5% Match
  • Training and Development Programs
  • Five complimentary nights stay a year in any Lore Group Hotel as well as discounted Room Rates & Family and Friends Discounts
  • Employee Discounts (50% Discount on F&B)
  • Additional perks via United Healthcare
  • Complimentary Employee Meals
  • Employee Recognition programs

Equal Employment Opportunity

Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

Location: Washington, DC