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Tenant Service Coordinator-Hybrid Schedule
1 month ago
Job Description Summary
Performs the administrative functions of the Commercial Property Management Team assuring a high level of professionalism in property issues, including timely response to and resolution of any tenant requests or concerns.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
* Provide full administrative support, including phone support, typing reports, filing and distribution of correspondence
* Schedule and coordinate meetings/special events, as requested
* Assist in lease administration activities, including tenant contacts and insurance information; generate reports
* Prepare and code invoices for Property Manager's approval
* Ensure office is stocked with office supplies and other required items to maintain the office
* Ensure prompt and accurate completion of contract and certificates of insurance information in contract administration software
* Track and file contracts and insurance certificates; maintain follow-up system for expirations
* Monitor and maintain the property maintenance work order system and prepare monthly reports for Property Manager on status of tenant work orders
* Maintain the property purchase order system
* Maintain lease and contract files, as well as other files located within the property management office
* Promote and foster positive relationships with tenants and clients and track service calls as required
* Assist with monthly and quarterly management reports as well as annual budget preparation
* Process management and maintenance staff hours, tenant bill back invoices through accounting, expense reports, monthly meter readings of properties, and check requests for review and approval
IMPORTANT EDUCATION
* High school diploma/GED equivalent; Bachelor's Degree
* IMPORTANT EXPERIENCE
* Customer service experience required
ADDITIONAL ELIGIBILITY QUALIFICATIONS
* Proficiency in Microsoft Office Suite and Yardi
* Ability to give and take direction and to interface with decision makers in a professional manner and maintain confidential information
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