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Customer Relations Coordinator

4 months ago

Atlanta, United States Graniteprop Full time

** Customer Relations Coordinator**

**Job Category****:** Property Experience **Requisition Number****:** CUSTO01094 Showing 1 location **Job Details**

**Description**

**Essential Functions:**

* Assists property and engineering teams with customer and vendor customer service.

* Assists Managing Director with administrative tasks including expense report reconciliation, scheduling travel and meetings, etc.

* Manages Angus. Reviews Angus work orders throughout the day to ensure prompt response times; enters requests from customers and others into the system as needed. Closes out work orders as needed and follows up to ensure customer satisfaction.

* Answers, screens and directs incoming calls.

* Assists all visitors coming into the management office.

* Check the mail daily; opens and distributes.

* Implement Customer amenity program, and support Community Creation efforts for the market.

+ Coordinate customer events, furnishing contracts as needed

+ Facilitate misc. customer offerings

+ Market events to customers via memo blasts, lobby posters, lobby directory

* Coordinates and updates new customer handbook

* Monitor customer systems (Angus, Lobby Directory, Parking Analysis) and building contact lists

* Coordinate customer correspondence, including: letters, memos, newsletters, etc.

* Manage tenant move in/move out process in coordination with APM/Property Manager.

* Generate current Rent Roll & Stacking Plans monthly and distribute to management team.

* Schedules conference room reservations.

* Review and approve After-Hours HVAC charges within Angus.

* Monitors Customer Certificate of Insurance (COI) through Certrax and reviews Vendor COIs as needed.

* Files all tenant and vendor correspondence and maintains property files.

* Coordinates estimates resulting from tenant work order requests through angus proposal function.

* Processes tenant bill-backs through Angus/Snap Pay/Genea.

* Completes data entry for utility tracking and other benchmarking tools.

* Service Contracts:

+ Verify vendor is active in vendor management system; if not, complete new vendor set up, including vendor activation and providing appropriate billing information

+ Determine what contract/letter agreement is needed and draft as needed. Check with APM/Property Manager for accuracy

+ Monitor and track contracts to completion

+ Upload to vendor management system

+ Continuously monitor for expiring service contracts. Work with APM/Property Manager to conduct bidding process.

* Completes daily security pass down log and send to management team, security, engineering, and porter to notify of all contractors needing access into the building/suites.

* Reviews Securitys Daily Activity Reports (DAR) each day. Alerts management team of any unusual activity noted in the DAR. Creates work orders for items listed in the DAR needing repair.

* Communicates throughout the day with Porter regarding cleaning, spills, restroom supplies, or other janitorial issues as needed.

* Communicates throughout the day with Security as needed regarding security related issues.

* Orders office supplies.

* Files all customer and vendor correspondence.

* Maintains access card databases.

* Assists Assistant Property Manager in other administrative functions as required.

* Performs other duties as assigned.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Preferred**

High School or better.

**Experience**

**Licenses & Certifications**