HSPRS Case Aide

2 weeks ago

Jacksonville, United States Diocese of St Augustine Full time
Catholic Charities Bureau, Inc., Jacksonville Regional Office is seeking an HSPRS Case Aide. This is a full-time, non-exempt 40 hour a week (Monday to Friday, 8:00 am to 4:30 pm) position located in downtown Jacksonville, FL.

Catholic Charities offers a competitive non-profit compensation package with competitive pay rates and comprehensive benefits; 100% employer paid health insurance, paid time off, sick leave, 13 paid holidays, paid parental leave, life insurance, flexible spending account, short-term disability, long-term disability, supplemental 403B retirement plan, and pension. The hiring range for this position is $18 to $19 an hour. To apply please submit a cover letter, application and resume. Catholic Charities is an EEO and e-verify participating agency.

The Home Study and Post Release (HSPRS) program assists unaccompanied Refugee children with their transition into the United States. Under the U.S. Office of Refugee Resettlement CCB provides HSPRS services to unaccompanied children. Through this program, unaccompanied children and their sponsors receive a variety of services designed to facilitate integration and empowerment among immigrant families in their new communities. Tens of thousands of unaccompanied children seek refuge in the United States each year. Most are fleeing threats and violence in El Salvador, Guatemala, or Honduras. The children are released from the Office of Refugee Resettlement custody into the care of a sponsor. Most (85%) join a relative or friend already living in the United States. It is often a tough transition. They adjust to new communities, cultures, languages, and family units. Each child has mental health, safety, education, and legal needs that must be met. Our staff work with these children and their sponsors. In the Home Study part of the program, we will visit the homes where children will be living before, they get there. We will interview each member of the household and ensure this is a safe placement for the child while supporting the sponsor to prepare for the responsibility of promoting the arriving child's safety, rights, and needs. Once the child is living with their sponsor, the Post Release Services component of our work starts. CCB staff will work with the children and sponsors to create an action plan. They will set goals like finishing school, obtaining legal immigration status, or connecting to other community support systems. Then we will check in with the child and their sponsors at least once a month to make sure the child is safe and making progress. The entire process will take place in whatever language the child and their sponsor are most comfortable speaking.

Job Summary

The Case Aide with the HSPRS Program plays a vital role in providing support and assistance to individuals and families participating in the program. The primary responsibilities include aiding case managers, maintaining accurate records, facilitating communication between clients and the program, and maintaining a small load of virtual cases. Assists in providing the fundamental aspects of program documentation/communication and assists in providing client services, including direct support for families, under close and regular supervision.

Essential Duties and Responsibilities
  • Assist case managers in organizing and maintaining client files and documentation.
  • Provide clerical support, including data entry, filing, and managing correspondence.
  • Conduct routine check-ins with clients to ensure their needs are addressed.
  • Assist clients in understanding and completing program-related paperwork.
  • Facilitate communication between clients and case managers.
  • Collaborate with team members to ensure seamless information flow.
  • Collect and input relevant data into the program database.
  • Generate reports as needed and assist in maintaining accurate program records.
  • Advocate for clients' needs and concerns within the program.
  • Assists clients with connecting with local resources.
  • Collaborate with case managers to address any challenges faced by clients.
  • Assists with client transportation needs as required and accompanies clients to obtain services as needed.
  • Maintains knowledge of and compliance to all funder policies and procedures including timely completion of recommended training.
  • Maintains a caseload of 5 - 10 virtual cases.

Other Duties and Functions
  • Develop an atmosphere and work processes which treat all clients with dignity and respect.
  • Attends all Agency, departmental, and partnership meetings as required.
  • Consistently demonstrate a positive, friendly, respectful, and caring attitude with staff, clients, volunteers, and visitors, projecting a welcoming atmosphere to all.
  • Organize and prioritize work, be proactive, take initiative, resolve complex problems, and simultaneously manage multiple priorities. Embrace the philosophy of creating a nurturing culture in support of staff development.
  • Adhere to agency standards of ethical conduct and maintain professional boundaries with staff, volunteers, and clients.
  • Adhere to agency standards involving the handling of highly confidential and sensitive information.
  • Display sensitivity to the served population's cultural and socioeconomic characteristics.
  • Participate in in-service activities, training, continuing education, conferences and workshops for professional development and compliance with grant and Agency policies.
  • Keep detailed records per Agency and department guidance.
  • Correctly enter required information in the prescribed databases, in a timely manner.
  • Comply with regulatory, statutory, contractual, grant and Agency standards for timeliness, completeness and accuracy when preparing and maintaining paperwork and required reports.
  • Comply with Diocesan and Catholic Charities Bureau, Inc. general policies, regulations, and procedures.

Knowledge, Skills and Abilities
  • Knowledge of all program guidelines and requirements.
  • Ability to respect and work with diverse cultures.
  • Knowledge of community support services.
  • Ability to act in accordance with professional and ethical guidelines.
  • Ability to report to work on time, follow directions from supervisor and accept constructive feedback.
  • Effective interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Ability to interact effectively, compassionately, and respectfully with clients, visitors, staff and board members.
  • Strong typing and computer skills are required, including knowledge of and proficiency with Microsoft Word, Outlook, Excel, and other software programs.
  • Excellent organizational skills and able to perform multiple tasks simultaneously.
  • Ability to organize, prioritize and meet deadlines.
  • High level of personal initiative and ability to work with minimal oversight.
  • Ability to act calmly in crisis situations and to resolve conflicts in a constructive and effective manner.
  • Exceptional interpersonal skills and the ability to foster a cooperative work environment.
  • Enthusiasm and the ability to thrive in an atmosphere of constant change.
  • Ability to understand and follow agency policies and procedures.
  • Ability to learn agency specific software.
  • Excellent customer service skills.

Required/Preferred Education and Experience
  • Bachelor's degree in social science with a major in health or other human services discipline, or another human service field with relevant coursework, preferred.
  • Experience in social work settings preferred.
  • Experience with case management.
  • Bi-lingual in both English and Spanish, preferred.
  • At least one year working with children.

Other Requirements
  • Clear Level II background screening.
  • Clear a reference check (professional and personal)
  • Clear a local background check from the county in which you reside.
  • Clear a Motor Vehicles Records check.
  • Provide proof of and maintain a minimum personal auto insurance according to agency standards.
  • Provide a copy of all certifications prior to your first day of employment.
  • Clear an E-Verify check.
  • Valid Florida state driver's license and a reliable vehicle required.
  • Must be at least 25 years old as transportation of children is required.

Driving and Travel
  • 40% travel is required for this job.
  • Overnight travel may be required for this position.
  • This position requires that you drive your personal automobile or vehicle on agency business on behalf of Catholic Charities Bureau, Inc. Therefore, you must be at least 21 years old and have a current valid Florida Driver's License with no more than 5 points on your Florida driver's license within the last three years and no DUI convictions. You are required to carry automobile liability insurance in the amount of at least $100,000 for each person, $300,000 for each accident or occurrence for bodily injury, and $50,000 for property damage.

Language Skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to author reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, vendors, employees and the public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands-to-finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Position will require employee to travel and drive one's own vehicle to various locations when necessary. Position will require employee to transport children to various locations.

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