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Senior Expatriate Benefits Lead Consultant

4 months ago

Dallas, United States Marsh & McLennan Companies, Inc. Full time

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We're in the business of creating exciting and rewarding futures for our clients and their employees - whether we're designing affordable health plans, securing finances for retirement or aligning employees with workforce strategy. Capitalizing on analysis and insights as catalysts for change, we anticipate and understand the impact of business decisions, now and in the future. Our holistic view and deep expertise allow us to see client's current and future needs through a lens of innovation and impact and every idea and solution we offer. Mercer is the industry leader in helping companies create dynamic solutions that make a difference in the moments that matter.

Senior Expatriate Benefits Lead Consultant

What can you expect?

* Join an expanding Center of Excellence as a subject matter expert on expatriate benefits program
* Manage expatriate medical, dental, life, and disability plans, including annual renewals, competitive marketing's, and ad hoc projects on behalf of large multinational employers
* Work with colleagues in both the domestic US health and international consulting teams, and across MMC organizations as part of a holistic solution to support clients with globally mobile populations

We will count on you to:

* Lead expat client engagements, including managing overall service delivery.
* Lead developing cost projections and evaluation of vendor renewal workups.
* Be accountable for revenue/profitability for client accounts and projects.
* Monitor success of projects in terms of scope, budget, timeliness and client satisfaction
* Lead and participate in new business opportunities with sales channel partners.
* Manage client activities and direct work to team members according to roles/responsibilities
* Handle day-to-day client contact/management to resolve project-related questions and challenges, and guide junior staff members in client interactions
* Provide high level financial, contract and/or administrative analysis and review of the work of junior staff.
* Acts as an advisor to junior staff for problem resolution and guidance on appropriate ways to deal with challenges
* Perform data analysis (example includes but is not limited to review claims and utilization data and look for trends and patterns); may involve use of the Mercer's internal financial tools to develop self-funded claims projections, set rates and model employee cost-sharing scenarios.
* Review internal compliance and client disclosure requirements, external vendor contracts, summary plan documents (SPD's) and employee communications to ensure alignment with client expectations.
* Communicate Mercer's position on expat industry trends to clients effectively
* Maintain expertise in the expat insurance vendor marketplace and evolving global compliance landscape
* Delegate, guide, and coach junior staff and peer review their work
* Develop internal and client reputation as a trusted expat advisor
* Work with internal colleagues to provide holistic support for clients across multiple lines of business and geographies
* Participate in COE intellectual capital development

What you need to have:

* Minimum 7+ years of work experience, ideally with employee health benefits programs (US or global)
* 5+ years of experience with expatriate benefits programs (carrier/consulting/client)
* Ability to work independently with capacity to manage competing priorities via strong time management skills
* Confidently engage with clients in formal and ad-hoc situations
* Excellent organizational, interpersonal, verbal, and written communication skills
* Excellent analytical skills and ability to synthesize information and draw conclusions
* Proven client and project management skills
* History of successfully collaborating in a team environment
* Proficiency using Microsoft Office - Word, Excel, and PowerPoint
* Strong business acumen
* Intellectual curiosity

What makes you stand out:

* Current health & life insurance license
* Familiarity with the challenges expat populations experience
* Underwriting experience or deep technical understanding of financial mechanisms
* Advanced excel skills; V-look-up, pivot tables, macros
* BA/BS degree

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy, and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.