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Scheduler I

4 months ago

Glen Ellyn, United States The Southern Company Full time

Provides effective and efficient scheduling and routing of emergency and non-emergency work to field resources. Provide excellent customer service with inbound customer inquiries as well as outbound follow-up calls. Responsible for creating and maintaining a positive customer experience while running an efficient operation providing best in class service. The Scheduler is responsible for setting up daily workload assignments, monitoring those assignments, and supporting the field resources and the Call Centers. Must be able to respond to inquiries quickly and accurately to best utilize resources.

REPRESENTATIVE DUTIES AND RESPONSIBILITIES:

+ Has knowledge of regulatory requirements to effectively manage workload and resources appropriately.

+ Ability to effectively manage the execution of Compliance work.

+ Effectively assigns the appropriate resources to meet workload demands.

+ Ability to create accurate daily route sheets/resource maps.

+ Has working knowledge of resource and workload management tools (i.e. SS9/Sentinel, etc.).

+ Monitors and manages job preparation activities prior to scheduling work as needed (i.e. Correct order created, job check completed, locates valid, proper permitting obtained, work area protection obtained, customer notifications made, special equipment obtained, multiple business unit coordination, etc.).

+ Hold regular planning sessions with responsible supported area to develop collaborative work plans.

+ Monitor field resource activity and make appropriate adjustments to subsequent work plans to meet company objectives.

+ Effectively manage resources and workload during uncontrollable events.

+ Monitor field resource efficiency and work with leadership to address any needs identified.

+ Ensure all work assignments are made in a timely manner.

+ Monitor and communicate appropriately on work deemed "high priority".

+ Notify RM leadership in a timely manner of any unusual events.

+ Collaborate with field area supported to ensure alignment of all parties in an effort to maximize results.

+ Monitor appointment work to meet customer expectations and to enhance the customer's experience.

+ Route supplemental work when appropriate to provide an opportunity to increase productivity.

+ Effectively manage resources with a global perspective to provide an opportunity to complete essential work in a timely manner.

Education and Experience:

Required:

+ BS/BA or Equivalent work experience.

+ Minimum of 12 months dispatching/scheduling experience

Skills:

Required:

+ MS Word, Excel - intermediate proficiency

+ Outlook - basic proficiency

+ Influencing

+ Operator Qualified in accordance with Company Plan

+ Decision Making

+ Problem Solving

+ Multitasking

+ Self-starter

+ Organization

+ Collaborative

+ Ethical

+ Task-Orientated

Preferred:

+ Spanish - fluent

NICOR Success Factors:

Executing for Results Collaboration and Building Relationships

Learning and Thinking Industry Knowledge/Business Acumen

Honoring Corporate Values & Standards

Working Conditions/Physical Requirements:

+ Overtime work

+ Must sit for long periods of time.

Southern Company Gas provides for the energy needs of over four million U.S. households and businesses. As the largest natural gas-only distribution company in the United States, we're working to ensure that Americans have access to a supply of clean, safe, reliable and affordable natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers' and communities' needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 5126

Job Category: Customer Service

Job Schedule: Full time

Company: Nicor Gas