Support Services Representative I

1 week ago


Glen Allen, Virginia, United States CorVel Corporation Full time

The Client Support Specialist is tasked with managing inquiries from clients and providers through various communication channels, including email, fax, phone, and written correspondence, while ensuring compliance with contractual obligations and state regulations.

This position is remote, but candidates must reside in proximity to Richmond/Glen Allen, VA.

KEY RESPONSIBILITIES:

Respond to incoming phone calls and return missed calls Address emails from clients, providers, and internal departments Review prior interactions of the provider in relevant systems Collaborate with Supervisors or other teams to clarify responses to inquiries Engage with providers to discuss findings at the appropriate level Maintain necessary reports and spreadsheets Consistent and punctual attendance is required Perform additional tasks as assigned

REQUIRED SKILLS & KNOWLEDGE:

Understanding of Workers Compensation fee schedules and regulations Strong verbal and written communication abilities Excellent organizational skills with the ability to manage multiple tasks Attention to detail Proficiency in Microsoft Office applications Familiarity with medical terminology and coding

EDUCATION & EXPERIENCE:

High school diploma or equivalent Experience in customer service within Managed Care and Benefit Administration sectors

COMPENSATION:

CorVel employs a market-based compensation strategy, and salary ranges may differ based on location. Pay rates are determined by factors such as federal, state, and local minimum wage laws, geographic location, job-related skills, experience, qualifications, internal equity, and market conditions. Salary ranges are subject to change.

For positions with multiple levels (I, II, III, Senior, Lead, etc.), new hires may be assigned to a different level based on an assessment during the interview process, considering experience, qualifications, and overall suitability for the role. This level may influence the salary range, and adjustments will be discussed during the offer stage.

Pay Rate: $20.50 per hour

A comprehensive list of benefits can be found on the CorVel website: CorVel Careers | Opportunities in Risk Management

ABOUT CORVEL:

CorVel, recognized as a certified Great Place to Work Company, is a national leader in providing innovative risk management solutions across the workers' compensation, auto, health, and disability management sectors. Established in 1987 and publicly traded since 1991, our commitment to investing in human capital and technology allows us to deliver cutting-edge, integrated solutions to our clients. We foster a stable and growing environment with a supportive culture and ample opportunities for career advancement. Our workforce of over 4,000 individuals across the United States embodies our core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT).

A comprehensive benefits package is available for full-time regular employees, including Medical (HDHP) with Pharmacy, Dental, Vision, Long-Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, maintains a drug-free workplace, and complies with ADA regulations as applicable.

#LI-Remote



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