Regional Manager

3 weeks ago

Virginia Beach, United States HarmonyCares Full time

Overview

HarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission - To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision - Every patient deserves access to quality healthcare.

Our Values - The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

* Health, Dental, Vision, Disability & Life Insurance, and much more
* 401K Retirement Plan (with company match)
* Tuition, Professional License and Certification Reimbursement
* Paid Time Off, Holidays and Volunteer Time
* Paid Orientation and Training
* Great Place to Work Certified
* Established in 11 states
* Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today

Responsibilities

The Regional Manager - Clinical Operations is responsible for managing the operations of multiple medical practice sites across several HarmonyCares markets. (Specifically, Atlanta, GA and Norfolk, VA with travel once a month). The Regional Manager - Clinical Operations is responsible for achieving financial, clinical, and productivity targets while enabling a positive, memorable customer experience and delivering exceptional patient outcomes. The Regional Manager - Clinical Operations is a strong and supportive people leader that creates a productive and engaging practice environment for all team members. The Regional Manager - Clinical Operations collaboratively partners with Practice site leaders and staff to ensure efficient and optimal utilization of resources and the efficient delivery of services.

* Provides intra-day monitoring of service levels and other KPIs, making adjustments to team allocation as necessary across markets'
* Builds community networks and relationships to assist with execution across key value levers. e.g., hospital, SNF, PCP collaboration and partnerships
* Provides a point of escalation to address patient concerns, patient complaints, and customer issues, both internally and externally
* Inventories and ordering for necessary office and medical supplies
* Supports new team members through onboarding and training processes
* Identifies areas of quality and execution gaps for all team members and ensure appropriate remediation through coaching and feedback
* Monitors and evaluate individuals' and team performance against defined productivity and clinical targets
* Identifies improvement opportunities for individuals and the team as whole through interpretation of quality monitoring
* Conducts regular 1:1s, performance reviews, and other feedback and coaching sessions to drive continuous improvement and growth
* Coach resources with alignment to the HarmonyCares Performance Management process to ensure highest levels of efficiency, business outcomes, and patient service is continually offered within the team
* Identifies process inefficiencies, bottlenecks, and areas for standardization needed within the team and larger organization

Qualifications

Required Knowledge, Skills and Experience

* Must maintain a valid driver's license and good driving record
* Three years of experience in management of professional and clinical staff
* Previous practice management or equivalent experience
* Health care experience with profit and loss responsibility
* Must be able to relate professionally and positively to physicians and staff with excellent communication, interpersonal and management skills
* Marketing and geriatric experience a plus

Preferred Knowledge, Skills and Experience

* RN License
* Strong clinical and reimbursement knowledge

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