Regional Manager
3 weeks ago
HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.
Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision – Every patient deserves access to quality healthcare.
Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Great Place to Work Certified
Established in 11 states
Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today
Responsibilities:
The Regional Manager - Clinical Operations is responsible for managing the operations of multiple medical practice sites across several HarmonyCares markets. (Specifically, Atlanta, GA and Norfolk, VA with travel once a month). The Regional Manager - Clinical Operations is responsible for achieving financial, clinical, and productivity targets while enabling a positive, memorable customer experience and delivering exceptional patient outcomes. The Regional Manager - Clinical Operations is a strong and supportive people leader that creates a productive and engaging practice environment for all team members. The Regional Manager - Clinical Operations collaboratively partners with Practice site leaders and staff to ensure efficient and optimal utilization of resources and the efficient delivery of services.
Provides intra-day monitoring of service levels and other KPIs, making adjustments to team allocation as necessary across markets'
Builds community networks and relationships to assist with execution across key value levers. e.g., hospital, SNF, PCP collaboration and partnerships
Provides a point of escalation to address patient concerns, patient complaints, and customer issues, both internally and externally
Inventories and ordering for necessary office and medical supplies
Supports new team members through onboarding and training processes
Identifies areas of quality and execution gaps for all team members and ensure appropriate remediation through coaching and feedback
Monitors and evaluate individuals’ and team performance against defined productivity and clinical targets
Identifies improvement opportunities for individuals and the team as whole through interpretation of quality monitoring
Conducts regular 1:1s, performance reviews, and other feedback and coaching sessions to drive continuous improvement and growth
Coach resources with alignment to the HarmonyCares Performance Management process to ensure highest levels of efficiency, business outcomes, and patient service is continually offered within the team
Identifies process inefficiencies, bottlenecks, and areas for standardization needed within the team and larger organization
Qualifications:
Required Knowledge, Skills and Experience
Must maintain a valid driver’s license and good driving record
Three years of experience in management of professional and clinical staff
Previous practice management or equivalent experience
Health care experience with profit and loss responsibility
Must be able to relate professionally and positively to physicians and staff with excellent communication, interpersonal and management skills
Marketing and geriatric experience a plus
Preferred Knowledge, Skills and Experience
RN License
Strong clinical and reimbursement knowledge
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