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Resident Specialist-Brookside Gardens

4 months ago

Somerville, United States Edgewood Properties Full time

 

Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company.

With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation. 

Given ongoing construction and development plans, our current apartment portfolio of 5,000 plus units is expected to double in the next couple of years and rise to over 10,000 units in the next five years.

With our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board. 

 

We're currently seeking  a Full-Time Resident Specialist for our multi-family portfolio of properties, with customer service industry experience. 

Candidate will work at Brookside Gardens, Somerville, NJ

 

Must be available to work weekends and flexible shifts.

 

As a Resident Specialist at one of our communities, you will play a pivotal role in the daily operations of our leasing and management office,

making substantial contributions to our leasing processes and our unwavering commitment to delivering exceptional customer service. 

 


  • Oversight of the front desk, serving as the initial point of contact for residents, prospective residents, vendors, and contractors. Emphasis will be placed on fostering superior customer relationship management. Guests will be graciously offered refreshments while awaiting a meeting with a leasing consultant.
  • Proficiently addressing inquiries related to the community and amenities, and facilitating assistance for residents in obtaining gate cards/keys.
  • Facilitating service requests for residents approaching the front desk by either entering the request into the system on their behalf or providing guidance on self-submission through the call center or portal.
  • Collaboration with Senior Concierge, Resident Specialist, and/or Leasing Consultants in coordinating resident events, including meetings, parties, cooking nights, movie nights, and other special events designed to enhance resident retention.
  • Efficient management and organization of the package room, encompassing the acceptance of packages, resident notification, and accurate distribution of packages. Closure of packages upon resident retrieval.
  • Engaging with residents and prospective residents to ensure exceptional customer experiences, thereby contributing to successful sales closures and resident retention.
  • Providing support to the Property Manager by handling minor tasks as required.
  • Maintaining office cleanliness, replenishing coffee bars, and monitoring office supplies.
  • Expertly routing calls to the appropriate associates and assisting in scheduling tours and other appointments.
  • Oversight of the weekly Sunday breakfast shopping, preparation, setup, and cleanup.
  • Preparation of leasing materials for prospects, including brochures, floor plans, etc.
  • Ensuring the tidiness and readiness of model and/or vacant units for prospect tours.
  • Developing comprehensive knowledge of the community (a “Community Expert”) to assist residents in locating dining and entertainment options outside the community.
  • Attending to residents' needs as a demonstration of superior customer service, including assistance with package-carrying, arranging birthday treats, and coordinating small gifts or balloons for resident milestones/events (engagements, weddings, births, loss, etc.).
  • Opening and closing the leasing office, ensuring preparedness for the day ahead.
  • Establishing familiarity with residents and cultivating a deep understanding of their preferences to proactively anticipate and deliver memorable experiences tailored to their individual needs.
  • Overseeing all duties associated with the concierge position, including the effective management and scheduling of the concierge team to ensure seamless coverage of the leasing office.
  • Guiding residents through the lease renewal process, providing comprehensive assistance to ensure their comfort and understanding of the renewal procedures.
  • Coordinating and executing resident move-ins and move-outs, setting clear expectations for residents regarding their responsibilities and obligations during their residency and upon their departure.
  • Serving as a liaison between residents and the maintenance team on-site to facilitate the efficient coordination of service request repairs, ensuring timely resolution and resident satisfaction.
  • Managing monthly resident events, overseeing expenditures on office and breakfast items, and maintaining general office supply inventory.
  • Collaborating closely with the onsite manager to enhance resident retention strategies and initiatives.
  • Addressing online reviews and managing JTurner reviews to uphold a positive online presence and respond effectively to resident feedback.
  • Conducting follow-up communications with residents upon completion of repairs to confirm satisfaction and completion.
  • Ensuring residents remain compliant with renters’ insurance requirements through proactive communication and updates.

 


  • HS Diploma Required.
  • Flexibility
    • Willingness to work flexible hours, including evenings and weekends.
    • Ability to adapt to changing situations and priorities.
  • Computer Skills
    • Proficiency in using basic computer software such as Microsoft Outlook, Word, and Excel.
    • Familiarity with Outlook Calendar.
  • Communication Skills
    • Excellent verbal and written communication skills.
    • Ability to communicate effectively with guests, staff, and vendors.
  • Customer Service or Hospitality Experience
    • Previous experience in a customer-facing service role is often preferred.
  • Professionalism
    • Professional appearance and demeanor. Required to wear an all-black uniform daily. No facial piercings as well as unnatural colored hair or visible tattoos.
    • Respect for confidentiality and discretion.
  • Attention to Detail
    • Keen attention to detail to ensure accuracy in fulfilling guest/resident requests.
  • Problem-Solving Skills
    • Ability to think on your feet and find creative solutions to meet guests'/residents' needs.
  • Team Player
    • Ability to work well as a part of a team.
    • Collaboration with other departments and staff members.
  • Physical Stamina
    • Concierge are required to handle resident packages and deliveries. The ability to carry and sort packages before handing off to residents.

 

In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance,

a 401(k) with company match and a corporate team environment with opportunity of advancement.

Also includes on-site company fitness gym, discounts on housing and home appliances.

 


For immediate consideration, please apply online at www.edgewoodproperties.com/careers.

 

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.