Current jobs related to Front Desk Night Agent - Boston - Omni Hotels

  • Front Desk Agent

    7 days ago

    Boston, Massachusetts, United States HEI Hotels & Resorts Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Responsibilities:Greet guests warmly and efficiently,...

  • Front Desk Agent

    4 days ago

    Boston, Massachusetts, United States HEI Hotels and Resorts Full time

    About UsWe are a full-service luxury hotel committed to delivering exceptional guest experiences. Our goal is to create a welcoming environment where every guest feels valued and cared for.Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing...

  • Front Desk Agent

    3 days ago

    Boston, Massachusetts, United States HEI Hotels and Resorts Full time

    About UsWe are a full-service luxury hotel committed to delivering exceptional guest experiences. Our goal is to create a welcoming environment where every guest feels valued and cared for.Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing...

  • Front Desk Agent

    4 weeks ago

    Boston, United States Ocean Havens Full time

    Job DescriptionJob DescriptionBoston Yacht Haven Inn and Marina is currently seeking a Front Desk Agent, with the flexibility for a part time or full time position.  Ability to work weekends and holidays is a requirement.  The Front Desk Agent is responsible for:-Maintaining and promoting hospitality at all times.-Making reservations and checking in and...

  • Front Desk Representative

    5 days ago

    Boston, Massachusetts, United States Club Quarters Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Club Quarters. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling front desk operations, and ensuring a seamless experience for all visitors.Key ResponsibilitiesProvide professional and...

  • Senior Front Desk Hospitality Agent

    3 months ago

    Boston, United States Sonder Full time

    Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options from rooms to suites...

  • Front Desk Representative

    4 days ago

    Boston, Massachusetts, United States Westin Boston Seaport District Full time

    Front Desk Agent Job SummaryAs a Front Desk Agent at the Westin Boston Waterfront, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued guests. This role requires a positive and upbeat personality, with a strong focus on delivering outstanding customer service.Key Responsibilities:Register guests and...

  • Sr. Front Desk Hospitality Agent

    4 weeks ago

    Boston, United States Sonder Holdings, Inc. Full time

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...

  • Senior Front Desk Hospitality Agent

    2 days ago

    Boston, Massachusetts, United States Sonder Holdings, Inc. Full time

    About SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on delivering exceptional service and creating memorable stays.The RoleWe are seeking a Senior Front Desk Hospitality Agent to join our team. As a key member of our front desk team, you will be...

  • Front Desk Representative

    8 hours ago

    Boston, Massachusetts, United States Highgate Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Newbury Boston. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key Responsibilities:Provide warm and welcoming greetings to all...

  • Front Desk Agent

    2 days ago

    Boston, United States Hyatt Centric Faneuil Hall Boston Full time

    Seeking enthusiastic and outgoing hospitality professionals to join our growing TEAM!  As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest...

  • Senior Front Desk Hospitality Agent | Overnight

    4 months ago

    Boston, United States Sonder Full time

    Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options from rooms to suites...

  • Front Desk Agent

    4 weeks ago

    Boston, United States Boston Harbor Hotel Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Agent

    4 weeks ago

    Boston, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Representative

    3 days ago

    Boston, Massachusetts, United States Westin Boston Seaport District Full time

    Front Desk Agent Job SummaryAs a Front Desk Agent at the Westin Boston Waterfront, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key...

  • Front Desk Agent

    2 weeks ago

    Boston, United States The Dagny Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    2 months ago

    Boston, United States The Dagny Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Supervisor

    3 weeks ago

    Boston, United States Westmont Group Full time

    JOB SUMMARY Provides guidance and leadership as the Front Office Supervisor ensuring consistent quality customer service is delivered.. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future....

  • Front Desk Supervisor

    1 month ago

    Boston, United States Battery Wharf Hotel Full time

    JOB SUMMARY Provides guidance and leadership as the Front Office Supervisor ensuring consistent quality customer service is delivered.. ESSENTIAL JOB FUNCTIONS   This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the...

  • Front Desk Representative

    7 days ago

    Boston, Massachusetts, United States IHG Full time

    About UsWe're a global hospitality company that's passionate about delivering exceptional experiences for our guests. At IHG, we're committed to creating a culture of warmth, inclusivity, and respect for all our colleagues and guests.Job SummaryWe're seeking a highly skilled and customer-focused Front Desk Agent to join our team at InterContinental Boston....

Front Desk Night Agent

4 months ago

Boston, United States Omni Hotels Full time

Location

The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

Job Description

The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable dining experiences, a scenic rooftop pool, a luxury Breve Spa, and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted "2023 Best Places to Work" by the Boston Business Journal

Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. We believe there is always a way to make it work. If we don't have the solution, we dig deeper creatively to find one.

Grab the reigns and help shape the future of the Seaport's best kept secret Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.

This position will oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.

Responsibilities

* Preparation of daily reports and distribution as directed.
* Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
* Conduct back up procedures for Epitome and drop tape nightly.
* Handling Express checkouts ensuring their completion.
* Completion of third shift Night Audit checklist
* Balancing of daily postings and revenue.
* Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails.
* Understanding of all front office standards and assist in solving deficiencies.
* Documenting errors made by cash handling auditors.
* Prepare In-house allowance and adjustment spreadsheets each day.
* Prepare and send out the DAR to appropriate team members.
* Balancing of daily posting and revenue, and resolution of inaccuracies.
* Ensuring nightly transmission of credit cards through IPU and Epitome.
* To be thoroughly acquainted with all check-in and check-out procedures and policies.
* To be a main liaison between guest and the hotel.
* To appropriately protect confidential guest information and guest room key access according to front office SOP's.
* To be thoroughly acquainted with PBX Operator duties.
* Be familiar with emergency procedures and Alarm System in the PBX department.
* Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
* To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard.
* Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel)
* Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
* Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)
* To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage)
* To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
* To be familiar with local attractions and businesses (to include Charlotte Athletic Club, Museums, Restaurants, BOA Plaza, Epicenter, Malls)
* Aid guests in locating other areas of the hotel (walk them to destination if possible)
* Familiarity with parking validation procedures and Good Night's Rest Policy
* Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio
* Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
* Deliver personalized, memorable guest experiences by utilizing the Power of One.

Qualifications

* Excellent customer service and problem solving skills
* Must have strong communication, computer and organizational skills
* Maintain a professional business appearance, attitude, and performance
* Prior guest service experience required, preferably hotel front office experience
* Must be able to work a variety of shifts, including weekends and holidays.
* Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.