Current jobs related to Front Desk Agent - Boston - Pyramid Global Hospitality

  • Front Desk Agent

    3 months ago

    Boston, United States Accor North America Full time

    The Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Front Desk Agents select and block Agent, Front Desk, Hotel

  • Front Desk Agent

    4 weeks ago

    Boston, Massachusetts, United States HEI Hotels & Resorts Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.Responsibilities:Check-in and check-out guests, ensuring...

  • Front Desk Agent

    2 weeks ago

    Boston, United States AccorHotel Full time

    The Front Desk Agent welcomes and registers guests presents statements and collects payment for departing guests. They also communicate with housekeeping maintenance and guest services to fulfill guest requests. Front Desk Agents select and block rooms for arriving guests book same day reservations preregister guests as required and sometimes escort guests...

  • Front Desk Agent

    2 weeks ago

    Boston, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - The Dagny [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of operation;...

  • Front Desk Agent

    4 weeks ago

    Boston, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Westin Boston Seaport District [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Temporary Front Desk Agent

    6 days ago

    Boston, United States Sonesta International Hotels Full time

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Front Desk, Agent, Guest Service, Operations Manager, Hotel, Staffing

  • Front Desk Agent

    4 months ago

    Boston, United States AccorHotel Full time

    Company Description Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins...

  • Front Desk Agent

    3 weeks ago

    Boston, Massachusetts, United States Compass Group USA Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Compass Group USA. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Check guests in and out of the hotel, ensuring accurate and...

  • Front Desk Agent

    3 weeks ago

    Boston, Massachusetts, United States HEI Hotels & Resorts Full time

    Job Title: On-Call Front Desk AgentWe are seeking a highly motivated and customer-focused On-Call Front Desk Agent to join our team at HEI Hotels & Resorts. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of...

  • Front Desk Agent

    1 week ago

    Boston, United States HYATT Hotels Full time

    Hyatt Hotels - 54-68 Devonshire Street [Guest Service / Concierge] As a Front Desk Agent at Hyatt Hotels, you'll: Greet and register the guest, provide outstanding guest service during their stay, and settle the guest's account upon completion of their stay; Register guests making and modifying reservations; Perform hotel operator and concierge duties;...

  • Front Desk Agent

    2 weeks ago

    South Boston, United States Compass Group, North America Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Compass Group, North America. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience throughout their stay.Key Responsibilities:Check guests in and out of the hotel,...

  • Senior Front Desk Hospitality Agent

    4 months ago

    Boston, United States Sonder Full time

    Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options from rooms to suites...

  • Front Desk Representative

    3 weeks ago

    Boston, Massachusetts, United States Club Quarters Full time

    Job Title: Front Desk AgentClub Quarters is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling front desk operations, and ensuring a seamless experience for our guests.Key Responsibilities:Provide professional and efficient service...

  • Front Desk Representative

    2 weeks ago

    Boston, Massachusetts, United States AccorHotel Full time

    Job Title: Front Desk AgentAt AccorHotel, we are seeking a skilled and courteous Front Desk Agent to join our team.The successful candidate will be responsible for welcoming and registering guests, presenting statements, and collecting payment for departing guests.They will also communicate with housekeeping, maintenance, and guest services to fulfill guest...

  • Front Desk Representative

    1 month ago

    Boston, Massachusetts, United States Highgate Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Newbury Boston. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key Responsibilities:Provide warm and welcoming greetings to all...

  • Front Desk Agent

    3 weeks ago

    Boston, United States Snow King Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Agent

    3 months ago

    Boston, United States Club Quarters Full time

    Reports directly to the Senior Guest Service Manager. The Guest Experience Manager is responsible for providing high-quality customer service to all guests while handling the front desk's responsibilities and other duties as requested by the Senior Guest Service Manager. This position is full-time and flexible. Specific Duties Provides optimal guest...

  • Front Desk Agent

    4 months ago

    Boston, United States The Newbury Boston Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    1 month ago

    Boston, United States Hyatt Centric Faneuil Hall Boston Full time

    Seeking enthusiastic and outgoing hospitality professionals to join our growing TEAM!  As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest...

  • Front Desk Agent

    4 weeks ago

    Boston, Massachusetts, United States Westin Boston Seaport District Full time

    Job SummaryAs a Front Desk Agent at the Westin Boston Waterfront, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. Your primary responsibilities will include greeting and registering guests, handling room reservations, and providing information on hotel services and facilities.Key...

Front Desk Agent

2 months ago

Boston, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

The Boston Harbor Hotel is Boston's premier waterfront hotel, where luxury service is personal. We offer a competitive and comprehensive compensation and benefits package, as well as growth opportunity. All candidates must display superior service orientation, be willing to learn and work as part of our team. Due to the nature of our business, schedule flexibility is required for all positions.

Overview

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:
  • Help guests discover their "Wanderlust" experience
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
  • Help to resolve problems and "WOW" guests through recovery when things aren't quite right
  • Promote and sell special hotel programs.
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
  • Be knowledgeable of all emergency procedures and policies.
  • Maintain house bank.
  • Communicate all pertinent information to manager on duty.
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
  • Assist other departments as needed.