Front Desk Agent

5 months ago

Boston, United States The Dagny Full time

Job Summary:

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


Property Details:

The Dagny Boston is a new independent hotel in downtown Boston at 89 Broad Street. Designed as Bostons first Art Deco skyscraper, The Dagny Boston occupies the former Batterymarch Building, fresh from a $39 million renovation across 403 guest rooms and 7,000 square ft of flexible meeting and event space. The hotel features two onsite restaurants, Fin Point Oyster Bar & Grill and Tradesman Coffee Shop & Lounge, as well as a state-of-the-art fitness center featuring Technogym and Peloton equipment. Perfectly situated in the heart of downtown Boston in the Financial District, The Dagny Boston is within a 5 minute walk from Boston's waterfront, Rose Kennedy Greenway and Faneuil Hall Marketplace.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Front Desk Agent

    2 months ago

    Boston, United States Courtyard by Marriott Full time

    Courtyard by Marriott - JobID: 52D9F063ADD4BA5D03162DDDBF23F6D0 [Guest Service / Concierge] As a Front Desk Agent at Courtyard by Marriott, you'll: Greet guests warmly and provide exceptional customer service; Check guests in and out efficiently, ensuring accuracy of information; Handle guest inquiries and resolve complaints promptly and professionally;...

  • Front Desk Agent

    6 months ago

    Boston, United States AccorHotel Full time

    Company Description Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins...

  • Front Desk Agent

    6 months ago

    Boston, United States The Newbury Boston Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    4 months ago

    Boston, United States Boston Harbor Hotel Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Agent

    6 months ago

    Boston, United States Westin Boston Seaport District Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    5 months ago

    Boston, United States Wyndham Boston Beacon Hill Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Supervisor

    2 weeks ago

    Boston, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3 years of...

  • Americas - Guest Service Agent

    3 months ago

    Boston, United States Mandarin Oriental, Boston Full time

    A Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing...

  • Front Desk Supervisor

    3 months ago

    Boston, United States The Dagny Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Receptionist/Front desk

    1 week ago

    Boston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a diligent Receptionist/Front Desk to join our team. The chosen candidate will be based in Boston, Massachusetts. As a Receptionist/Front Desk, your main responsibilities will include managing our multi-line phone system, using Microsoft Office Suites, and handling Zoom calls. This role is a short term contract...

  • Night Audit Agent

    2 months ago

    Boston, United States Courtyard by Marriott Full time

    Courtyard by Marriott - JobID: 59293E4F726FC737AE6984E5837D8108 [Front Desk Agent / Reservations Agent] As a Night Auditor at Courtyard by Marriott, you'll: Perform night audit duties including reconciling daily transactions, verifying accuracy of guest accounts, and preparing financial reports; Greet and check-in guests, ensuring a smooth and efficient...

  • Front Desk Manager

    2 months ago

    Boston, United States MSCCN Full time

    Additional Information Available Overnight Shift Job Number 24181094 Job Category Rooms & Guest Services Operations Location Sheraton Boston Hotel, 39 Dalton Street, Boston, Massachusetts, United States Schedule Part-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and...

  • Americas - Guest Service Agent

    2 weeks ago

    South Boston, United States Mandarin Oriental Hotel Group Full time

    A Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing...

  • Front Desk Representatives

    2 weeks ago

    Boston, United States Ophthalmic Consultants Of Boston Full time

    Ophthalmic Consultants of Boston is seeking a Front Desk Representative to join our team. Must be a dependable and motivated team player who is professional, organized, and enjoys working in a fast-paced medical environment. This person would be scheduled to work in our office. We have an opening for full time Monday-Friday between 7:00 am 5:30...

  • Front Desk Manager

    2 weeks ago

    Boston, United States Marriott Full time

    Additional InformationOpen availability Monday to SundayJob Number24212449Job CategoryRooms & Guest Services OperationsLocationSheraton Boston Hotel, 39 Dalton Street, Boston, Massachusetts, United States, 02199VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Management JOB SUMMARY   Assists the Front Office Manager in administering front office...

  • Front Desk Supervisor

    7 days ago

    Boston, Massachusetts, United States Westmont Group Full time

    Job OverviewWe are seeking an experienced Front Desk Manager to join our team at Westmont Group. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our hotel.Salary: $65,000 - $85,000 per year, depending on experience.

  • Men's Shelter Front Desk Counselor

    6 days ago

    Boston, United States Pine Street Inn Full time

    The Front Desk Counselor will be primarily responsible for maintaining an exceptional customer service oriented Mens Inn front Desk, including welcoming guests, staff and visitors in person and via phone. Responding to guest and neighbor concerns an Front Desk, Counselor

  • Guest Services Agent- Four Seasons Hotel Boston

    5 months ago

    Boston, United States Four Seasons Full time

    Four Seasons - 200 Boylston Street [Front Desk Agent / Concierge] As a Guest Services Agent at Four Seasons, you'll: Assist guests with check-in and check-out procedures; Provide information about hotel amenities and local attractions; Handle guest inquiries and complaints in a professional manner; Ensure guest satisfaction by anticipating their needs and...

  • Agent - Guest Service

    2 weeks ago

    Boston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B7VM [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Front Desk Representatives

    1 month ago

    Boston, United States Ophthalmic Consultants Of Boston Full time

    Ophthalmic Consultants of Boston is seeking a Front Desk Representative to join our team. Must be a dependable and motivated team player who is professional, organized, and enjoys working in a fast-paced medical environment. This person would be scheduled to work in our office. We have an opening for full time Monday-Friday between 7:00 am 5:30 pm....