Front Desk Agent

3 weeks ago

Grand Junction, United States Highgate Hotels Full time
Hourly

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.


La Quinta Grand Junction - Airport

2761 Crossroads BoulevardGrand Junction, CO 81506

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.


  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book. 
  • Be familiar with all in-house groups. 
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
  • Hourly rate $15.00

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Hourly rate $15.00

 

  • Front Desk Agent

    4 weeks ago

    Hopewell Junction, United States LaScala Leasing Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCareer Advancement Opportunities Competitive CompensationJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments....

  • Front Desk Agent

    3 weeks ago

    Hopewell Junction, United States LaScala Leasing Full time

    Benefits/Perks Flexible Scheduling Career Advancement Opportunities  Competitive Compensation Job SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also...

  • Front Desk Agent

    3 weeks ago

    Hopewell Junction, United States LaScala Leasing Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments....

  • Hotel Front Desk Receptionist

    4 days ago

    Grand Junction, United States Best Western Grande River Inn & Suites Full time

    We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication...

  • Hotel Front Desk Receptionist

    1 week ago

    Grand Junction, United States Best Western Grande River Inn & Suites Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • Front Desk Agent

    3 weeks ago

    Grand Junction, United States La Quinta Grand Junction - Airport Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    5 days ago

    Grand Prairie, United States InnVentures IVI LP Full time

    **Rule #2** Bring a good attitude to work with you every day and take pride in your work! **OUR STORY:** If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and...

  • Front Desk Agent

    4 days ago

    Grand Rapids, Michigan, United States HomeTowne Studios - Kent Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $18 per hour Depending on experience.When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim...

  • Hotel Front Desk Receptionist

    2 weeks ago

    Grand Junction, United States Best Western Grande River Inn & Suites Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Front Desk Agent

    5 hours ago

    Grand Rapids, United States Hospitality Ventures Full time

    ** Front Desk Agent** ** Courtyard by Marriott Grand Rapids Airport, Grand Rapids, MI** **Who this job will appeal to** A team player with a great with a smile and who absolutely LOVES people! **What you will be doing** You will help to create a an Excellent and memorable stay for our guests by; Welcoming and serving each guest with exceptional service...

  • Front Desk Agent

    5 days ago

    Grand Prairie, United States MCR Hotels Full time

    The Front Desk Agent at the Courtyard by Marriott Dallas Grand Prairie is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing...

  • Hotel Front Desk Agent

    2 days ago

    Grand Rapids, United States Country Inn & Suites GR Airport Full time

    We're looking for Part-time front desk agents for all shifts. First shift job duties include checking out guests and preparing paperwork for guests checking in later in the afternoon. Accommodating guests on the phone is also a job duty. Second shift job duties include checking in hotel guests, answering guest questions, and accommodating guest needs...

  • Front Desk Agent

    4 days ago

    Grand Rapids, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    5 days ago

    White River Junction, United States Giri Hotel Management LLC Full time

    Description Calling all Customer Service Superstars! The White River Inn & Suites is now hiring for a Front Desk Agent Full & Part Time. Must be detail oriented, able to work on own and in a team, and must have good communication skills. Full time hours available. The salary is $17.00/Hour Why Giri Hotels? Benefits to working at our hotel include:...

  • Front Desk Agent

    5 days ago

    White River Junction, United States Giri Hotel Management LLC Full time

    Description Calling all Customer Service Superstars! The White River Inn & Suites is now hiring for a Front Desk Agent Full & Part Time. Must be detail oriented, able to work on own and in a team, and must have good communication skills. Full time hours available. The salary is $17.00/Hour Why Giri Hotels? Benefits to working at our hotel include:...

  • Front Desk Agent

    5 days ago

    Grand Rapids, United States Homewood Grand Rapids Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Front Desk Agent

    4 days ago

    Grand Rapids, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Hotel Front Desk Receptionist

    2 weeks ago

    Grand Rapids, United States Affordable Suites Grand Rapids Full time

    Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you...

  • Front Desk Agent Hotel

    1 day ago

    Grand Rapids, Michigan, United States WoodSpring Suites Grand Rapids Kentwood Full time

    Front Desk & Guest CareFull time hours available $15 per hour plus F/T benefits after 60 daysWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being...

  • Hotel Front Desk Receptionist

    2 weeks ago

    Grand Rapids, United States Affordable Suites Grand Rapids Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...