Hotel Front Desk Receptionist
1 month ago
$14 - $15 hourly
Responsibilities:- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Handle customer complaints as necessary
- Connect with the housekeeping department to ensure guest accommodations are ready
- Well-versed in taking telephone calls and handling stressful situations
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Must have graduated high school, received a GED or equivalent
Affordable Suites has been in the long-term lodging industry for 40 years. The room layout for each 500+ square-foot suite was intentionally designed to feel residential, with a dedicated living room, a full kitchen, and a separate bedroom. With a strong corporate financial backing and an experienced executive team in place, the Matthews, North Carolina-based chain is committed to building a strong portfolio of quality extended-stay hotels.
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