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Hotel Front Desk Receptionist

1 month ago

Grand Junction, United States Best Western Grande River Inn & Suites Full time
Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

The shifts are from 3pm to 11pm, rotating weekends off.

Responsibilities

•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Handle customer complaints as necessary
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•Exhibits working knowledge of Microsoft Office and reservation management systems
•Has experience answering telephone calls and troubleshooting stressful situations
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•High school diploma, GED, or equivalent

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