Hotel Front Desk Receptionist
2 weeks ago
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today
The shifts are from 3pm to 11pm, rotating weekends off.
Compensation:$15 hourly
Responsibilities:- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Handle customer complaints as necessary
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Has experience answering telephone calls and troubleshooting stressful situations
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- High school diploma, GED, or equivalent
Our Best Western Hotel offers a different kind of work atmosphere, a place where everybody pulls together around a common goal. In fact, helping one another is at the heart of our organization. We believe in fostering a work culture where our employees can thrive and enjoy the work they do each day. We are team-oriented and believe in having fun while working.
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