Client Reporting Specialist

3 weeks ago


Jersey City, United States US Tech Solutions, Inc. Full time
JOB DESCRIPTION :
Client Reporting Specialist 
Work Hours: 40 hours (9 AM to 5 PM/10 AM to 6 PM)
This is a 6-month contract 
Hybrid

Client is currently recruiting Junior Client Reporting Specialist to join our Service Delivery Reporting Hub. In this role you will ensure that the client's daily/monthly/quarterly/semi-annually/annually deliverables are performed timely and accurately, client inquiries are resolved within standard turnaround times, and serves as a point of escalation for complex client issues.
 
Some of your key responsibilities include:
 • Meet all client deliverables in accordance with procedures and controls. 
• Research and resolve all client inquiries in accordance with procedures and controls. 
• Ensure timely and accurate responses to internal and external clients. 
• Work closely with the client, Client Service teams, Funds Transfer, Fund Accounting and Transfer Agents to foster strong working relationships.
 • Promptly escalate sensitive/risk issues to management. 
• Ensure daily deliverables are completed timely and accurately.
 • Assist in the on-boarding of new business and product implementations and conversions 
• Perform special projects as directed by the Client Reporting Seniors & Supervisor.
 • Enhance quality and efficiency by identifying workflow improvements. 

Qualifications:
• BA/BS degree, and/or equivalent work experience 
• Advanced knowledge in Excel preferred, and VBA/macro development knowledge highly appreciated. 
• Highly organized, detail oriented, self-motivated. 
• Proven ability to problem-solve and recommend solutions. 
• Strong aptitude for accuracy and attention to details 
• Capable of monitoring and completing a variety of projects simultaneously. 
• Willingness and ability to work in a client-driven, deadline- oriented environment.

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